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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
Beach massages
View from room
Superior Suite, Balcony, Sea View | Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪19 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

View from room

Deluxe Quadruple Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 595 out of 1442 reviews
Rating 8 - Good. 360 out of 1442 reviews
Rating 6 - Okay. 203 out of 1442 reviews
Rating 4 - Poor. 134 out of 1442 reviews
Rating 2 - Terrible. 150 out of 1442 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Polina

Disliked: Property conditions & facilities

This is a good 2 star hotel

This hotel is in a state of disrepair. The bathroom door was falling apart in my room, everything needs a fresh coat of paint, the couch in my room looked so old/dirty I was afraid to sit on it. Overall, though, the place was clean. Rooms spacious. Location is good. Just misadvertisement in terms of this place being “4 stars” - it is not. It is 2 stars. Restaurant also wasn’t good. The one nice thing that worked for me was 12 PM checkout.
Stayed 1 night in Feb 2025

4/10 Poor

Sarah

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property is beautiful and picturesque. We did not feel welcomed with children 7 and 9. The pool does not allow any pool toys and clearly discourages "fun". The vast majority of the patrons here were into quiet time, tiny bikinis, and selfies. We were so glad we only booked one night. Taxi faires in the hotel zone are outrageous, so we were forced to eat mediocre, overpriced food at the restaurant. A quick trip to the airport set us back 50US. Beautiful location, but not our scene!
Stayed 1 night in Feb 2025

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness, staff & service
Property did not have any entertainment, not even a pool table . Rooms need update. But over all it was good stay we did a lot of day to day activities since we had a rental.
Stayed 6 nights in Feb 2025

2/10 Terrible

Dainty

Traveled with family
Yes cheap hotel and picture looks enticing. But save your money and pay elsewhere. Our shower is clogged, our sink is clogged, overall in the bathroom smells soooo bad, doors in the bathroom is stained from moist and not even wiped!!!! walls are peeling, behind the bed is dirty, floor is sticky, and window is broken and can’t even slide to close, there is no lock in the glass window. The worst the worst hotel I’ve ever stayed at!!!!!! Save your money and stay elsewhere!!!
Stayed 5 nights in Feb 2025

2/10 Terrible

Fernanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las paredes son muy delgadas y se escucha todo de otras habitaciones
Stayed 1 night in Feb 2025

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spotless infinity pool- Right on the ocean- very clean attractive rooms with balcony on ocean - excellent prompt room cleaning We ate all our meals at the hotel restaurant. Everything was quality and delicious Would definitely stay here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bruce

Stayed 6 nights in Feb 2025

4/10 Poor

Darien

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was nice, fairly clean. Terrible wifi throughout. Limited dining. Nice pool
Stayed 1 night in Feb 2025

10/10 Excellent

Johanna Ortiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción, buen trato muy tranquilo céntrico y limpio
Stayed 4 nights in Feb 2025

8/10 Good

Michael

Traveled with family
Liked: Room comfort

Good value but could use some TLC

It had all the basics: comfortable beds, hot and powerful shower, great view, and quiet. But the facilities were showing their age: broken door jambs, mold/mildew in the shower, rusty light fixtures, etc. For the price, it was good value and we would stay again.
Stayed 5 nights in Feb 2025

4/10 Poor

Joselyne

Traveled with partner
Disliked: Amenities, property conditions & facilities
We had leaks in our bathroom ceiling and they never did anything about it. We told the staff multiple times and nothing ever happened. Everything was average in this hotel. It is very old and it shows. I wouldn’t recommend spending your money here
Stayed 8 nights in Feb 2025

6/10 Okay

Sharmin

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It’s was ok
Stayed 4 nights in Feb 2025

6/10 Okay

Carlos

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is average at best. It is old, and needs serious upgrading. At minimun the shower heads should be replaced. The beach and pool are wonderful and the staff is very helpful and friendly. The restaurant that is in the hotel is not very good and one time we even found bugs on the buns of the hamburgers.
Stayed 5 nights in Dec 2024

2/10 Terrible

christian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights at this property and the first thing we noticed was the broken sliding door. We had to lift the entire door to open. Then when it was time to sleep we got a horrible smell of pee from the sheets. We put towels over it but we took everything off the next morning for housekeeping to easily put new sheets and to our surprise they put back the same sheets that we set on the floor. There was also confetti in between our sheets. The floors were disgustingly dirty. For 2 nights in a row they slapped the same sheets back on so we had to go down and ask for some sheets to at least put over the mattress. It still reaked. Another incident we had with them was when we tried to go to our room and the front desk lady was trying to charge me because my husband was the one who checked in and not me but he was there. It was a whole mess. When we were checking out they said we were missing a hand towel (which was never given to us) but we checked our bags just in case and when they asked if housekeeping cleaned our room I told them what happened and that’s when he let us go without charging. The place definitely needs major remodeling. We had a horrible experience here and won’t ever return here. We also travel monthly so for this hotel to be a 0 is extreme.
Stayed 3 nights in Feb 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Out dated hotel! Hotel needs to be torn down and rebuilt.
Stayed 4 nights in Feb 2025

4/10 Poor

Crystal

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall 3/10 and that’s only because of the pool area and scenery I booked this resort for a Valentines weekend trip, for 3 days and only stayed 1 night. Pro: pool area is what sold me and I’m sure it got most people, it’s beautiful. The staff is friendly Cons: the first room they gave us was still dirty, and hadn’t been cleaned yet and this was well after wr checked in. The second room we had was okay, the view really nice but the bathroom mirror and this black stuff all over it The TV didn’t work and there are no plugs, only usb plugs. If you have a iphone it’s no good. The restaurant was okay, lil overpriced. I checked out after one night and went somewhere else and they never officially checked me out after I returned the key and checked out so I was still charged the entire 3 days even though I left after day 1.
Stayed 3 nights in Feb 2025

2/10 Terrible

Azar

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I checked out 3 nights To somewhere else
Stayed 5 nights in Feb 2025

2/10 Terrible

Marie Katembwe

Stayed 5 nights in Feb 2025

6/10 Okay

Travis William

Stayed 5 nights in Feb 2025

6/10 Okay

ivonne, Commerce City

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is steps from the breach, the food at the restaurant is excellent. The hotel itself needs deferred maintenance, paint job and updating. It would be fine but housekeeping does not keep rooms clean. Our room was very dirty, once they cleaned we were ok with it. It works out if your going to be doing activities and really just need a place to sleep. The staff is not very friendly specially if you complain about room being dirty. Shower worked fine, no problems with hot or cold water.
Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room & view! comfortable bed!!! room no. 5203 friendly people to help us with questions. we would come back for sure t&k
Stayed 7 nights in Feb 2025

10/10 Excellent

Jose

Old slice doors too noise
Stayed 2 nights in Feb 2025

10/10 Excellent

Selene

Liked: Cleanliness, amenities, property conditions & facilities
I love how quiet it was and their food is really good .
Stayed 4 nights in Feb 2025

8/10 Good

Ivanna Danielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
La ubicación es buena, el hotel está bonito pero parece que lo están remodelando. La comida muy rica pero estaría increíble que ofrecieran opción de buffet por las mañanas, ya que se puede volver muy tardada la atención
Stayed 2 nights in Feb 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, wonderful staff and very clean. Could use a coat of paint for the hotel but everything was wonderful.