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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5 star property

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Photo gallery for Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Relax by the pool surrounded by palm trees and lounge chairs with umbrellas.
Enjoy a comfortable stay in this stylish room with a large bed, dining area, and breathtaking sea views.
Relax in this stylish space with a sofa set, coffee table, and dining area, featuring a unique cut-out wall design.
Enjoy waterfront views and access to water activities from this hotel's unique architecture.
Staircase with a unique design, featuring a curved passageway and patterned tile walls.

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Tortuga Beach
    ‪2 min walk‬
  • Langosta Beach
    ‪19 min walk‬
  • Cancun Convention Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • 646 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View | Living area | TV, Netflix, streaming services

Luxury Suite, 1 King Bed, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • 592 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Luxury Suite, 2 Double Beds, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 2 Bedrooms, Lagoon View

8.4 out of 10
Very good
(5 reviews)
  • 753 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | 1 bedroom, in-room safe, desk, laptop workspace

Exclusive Studio, Ocean View, Annex Building

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area | TV, Netflix, streaming services

Economy Suite, 2 Double Beds, Kitchen

10.0 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen | 1 bedroom, in-room safe, desk, laptop workspace

Comfort Studio Suite, 1 King Bed, Kitchen

9.8 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5-star hotel in Zona Hotelera
An outdoor pool, coffee/tea in a common area, and a children's pool are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. Housekeeping is available on request.
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem features an outdoor pool and a children's pool. Wireless Internet access is complimentary. This Cancun hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem has designated areas for smoking.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02284881

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 206 out of 246 reviews
Rating 8 - Good. 23 out of 246 reviews
Rating 6 - Okay. 9 out of 246 reviews
Rating 4 - Poor. 4 out of 246 reviews
Rating 2 - Terrible. 4 out of 246 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff very helpful and great access to the ferry
Stayed 2 nights in Apr 2025

10/10 Excellent

Riqiao

Stayed 3 nights in Apr 2025

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel. Beautifully decorated and appointed. Family run boutique hotel. Staff very helpful and friendly. Spectacular view from rooftop restaurant/bar. Lovely garden and infinity pool. Well located.
Stayed 3 nights in Apr 2025

10/10 Excellent

Naveen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Apr 2025

10/10 Excellent

HEIDI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The family of this family owned hotel are amazing!!! I can not tell you just the friendlyness they showed!!! Alex was a pure joy to talk to and help us immensely!!! Thank you guys! We will be back

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! It's a gorgeous gem with a beautiful swimming pool and excellent view to the ocean and a lagoon from the terrace. Very clean and quiet. The owner was very friendly and attentive.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at Casa Tortugas. Beautiful, spacious and comfortable rooms, tastefully decorated with expansive bay views. Outstanding staff and proprietors. This is a refined and intimate space with a lovely infinity pool where you can enjoy the Cancun sunset. My partner swam laps at sunrise (which you can take in a Tortugas Beach across the main road). Limited dining options within walking distance but the trade off is a quiet, peaceful and soul calming space. Absolutely highly recommend this hotel and would love to return.
Stayed 4 nights in Mar 2025

10/10 Excellent

OSCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, quiet, elegant. A perfect place to feel you are not in Cancun for crazy spring break parties. Beautifully decorated and the architecture is amazing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to hot, not to cold, it was just right!

I spent 4 wonderful nights at this near perfect property
Stayed 4 nights in Mar 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, we loved our room and the pool. The location wasn't quite ideal as you have to cross a very busy road to get to the small beach/ferry terminal, and there was only one expensive restaurant nearby. Had to bus to the grocery store. It was really nice to be outside of the busy hotel zone though. Would definitely stay here again if back in Cancun.
Stayed 3 nights in Mar 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing stay at Casa Tortugas! Beautiful pool and rooftop bar as well as lovely rooms. Location is great and restaurants nearby are very nice, as well as ferry opposite to Isla Mujeres being very useful.
Stayed 5 nights in Mar 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful family that runs Casa Tortugas was warm, welcoming, and always ready to help, while allowing total privacy. The hotel is simple and wonderful, and the rooftop bar is heavenly. Highly recommend, and would love to go back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Siyu

Stayed 2 nights in Mar 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing boutique hotel

Beautiful boutique hotel. Super comfortable, friendly staff. Amazing pool area facing the lagoon. Spectacular bar on the top floor with breathtaking views. Highly recommend. Will return back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Maureen

Liked: Staff & service, property conditions & facilities
This place is really a hidden gem in Cancun. I have been here 5x and my stay here so far is the best. I highly recommend this place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Natalia, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in Casa Tortugas was amazing! Beautiful views from the terrace, peaceful pool next to the lake. We loved it.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tatiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem indeed! What an amazing place with spacious rooms, gorgeous view, local design, quiet yet close to everything. Its right across the street from the beach entrance Nd ferry. The swimming pool area and common areas so tastefully decorated. There is nothing yet there is nothing else to add. It's just perfect. And the rooftop status is a precious gem on top of the gem. Highly recommend and I will stay here on every visit to Cancun!
Stayed 3 nights in Feb 2025

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zen living in Cancun

Truly elegant...zen paradise such incredibly managed by a most humble and classy artistic family.i felt like a king in this very private paradise
Rooftop cafe
Pool on the lagoon side
Stayed 2 nights in Mar 2025

10/10 Excellent

madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was amazing !! The staff is so friendly and it was just so relaxing and beautiful here.
Stayed 4 nights in Mar 2025

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best coffee ever!

It was a short but wonderful stay. We hope to come back next year.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tatiana, Aurora

Stayed 2 nights in Feb 2025

8/10 Good

Mahesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025