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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
$254
includes taxes & fees
Nov 4 - Nov 5

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Langosta Beach
    ‪7 min drive‬
  • Place, Tortuga Beach
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪103 min drive‬

Room options

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 215 sq ft
  • Sleeps 4

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(67 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • 334 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 215 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • 699 sq ft
  • Sleeps 5

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • 1022 sq ft
  • Sleeps 8

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About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 1276 reviews
Rating 8 - Good. 318 out of 1276 reviews
Rating 6 - Okay. 199 out of 1276 reviews
Rating 4 - Poor. 117 out of 1276 reviews
Rating 2 - Terrible. 118 out of 1276 reviews

Reviews

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Jun 2025

10/10 Excellent

Azahea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with all necessary amenities.
Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beds very comfortable. Food needs more options but food was delicious. Staff was great. Ruben and Jorge pool staff were great. Anahi bartender was awesome. Marta Sanchez was very helpful. Great staff. Master room needs a Microwave and refrigerator needs more drinks.
Stayed 6 nights in Jul 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2025

10/10 Excellent

Veronica J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was great and had a variety of foods available. The room was small but for the time we stayed, it was doable. The surrounding areas were beautiful and well maintained. They played games during the day and had entertainment at night, which was always fun. Small hotel, but you were never bored. I would definitely come back here.
Stayed 3 nights in Jul 2025

6/10 Okay

MICHAEL U

Traveled with family and small children
Liked: Staff & service
No activity for kids. No real entertainment. Food menu same thing basic every day.
Stayed 4 nights in Jul 2025

10/10 Excellent

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. The beds were a bit hard for my back. The staff was amazing. The food wasn’t all that great either. Reservations at the decent restaurants were difficult to get and the buffet was not very good for the most part.
Stayed 5 nights in Jul 2025

10/10 Excellent

Azahea

Liked: Amenities
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Stayed 3 nights in Jul 2025

8/10 Good

Lataa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 5 nights in Jul 2025

2/10 Terrible

Aysha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is for local people and not guests from the outside. Pool is small and it feels like it’s only cliques that go there. They’re always playing games using a mic around the pool which is very loud. Food is DISGUSTING we had to order Uber eats for the whole stay. Staff are rude, only one lady at the front desk was nice and helpful. Pool is small, food is not good at all and lots of the waitresses are rude. We hated our stay in it, we left a day earlier than our initial booking
Stayed 4 nights in Jul 2025

8/10 Good

Kelsey Elise

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. We had 3 kids and my mother with us so it was accommodating and easy with kids and adults. Our kids enjoyed all the food and amenities and we enjoyed being able to relax and not have to worry about meals. They had some entertainment- not as much as the RUI facilities but our kids enjoyed bingo and beach volleyball. Over all we would go back and stay again
Stayed 7 nights in Jul 2025

10/10 Excellent

Cristian Camilo Betancur

Stayed 7 nights in Jul 2025

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very limited (almost sane food every day), very long lines for reception. For dinner reservations, we had to wake up at 8:30 in morning to reserve the dinner every other day and if you miss the reservation at 8:30 AM, you would miss the proper dinner. And if you entered the reservation late even a little late, you would be denied. You’re not expecting that they expect us to be early for reservations, they forgot that we’re on vacation time to relax, not to be on our tippy toes for our time management.
Stayed 4 nights in Jul 2025

8/10 Good

ghada

Stayed 5 nights in Jul 2025

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort.. this was a amazing experience! The staff were great !! Will be back asap
Stayed 1 night in Jul 2025

10/10 Excellent

Gustavo, Maricopa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok for the price.
Stayed 3 nights in Jul 2025

2/10 Terrible

Sannia

Stayed 4 nights in Jun 2025

6/10 Okay

Forrest Van

Liked: Cleanliness, staff & service
The staff is awesome. Carmen is incredible She works in the restaurant. While we were there a huge fight broke out
Stayed 4 nights in Jul 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel. Small beach area so you had to be quick to get a chair with an umbrella. Pool nice. Some of the outdoor things were not usable. Food was very average and was boring after a day and a half. Not much variety. Really just pizza and a limited buffet. They didnt have the room i wanted which had the view i wanted so that was a bummer. But it wasnt too bad.
Stayed 3 nights in Apr 2025

8/10 Good

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadía fue muy buena, personal muy atento. Alimentos muy ricos.
Stayed 4 nights in Jul 2025

10/10 Excellent

maria del carmen patricia bernal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for the price. Good food and drinks. Great customer service.
Stayed 6 nights in Jul 2025

8/10 Good

Fernando Espino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Guadalupe

Traveled with family and small children
Liked: Cleanliness
Amazing place highly recommended all staff is kind and helpful
Stayed 5 nights in Jul 2025