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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Exterior
55-inch LED TV with satellite channels, TV
3 outdoor pools, sun loungers
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
$556
includes taxes & fees
Dec 23 - Dec 24

Explore the area

View in a map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪19 min walk‬
  • Place, Punta Sam Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, pillowtop beds, free minibar

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 1862 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 1206 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(36 reviews)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 1862 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 1205 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 2874 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.6 out of 5, Wonderful, 1,335 reviews
Excellence Playa Mujeres - Adults Only All Inclusive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star property in Playa Mujeres
Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Beloved Playa Mujeres - Couples Only All Inclusive features a full-service spa, a marina, and 3 outdoor swimming pools. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive property also offers a hot tub, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Beloved Playa Mujeres - Couples Only All Inclusive has designated areas for smoking.

Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 833 out of 1006 reviews
Rating 8 - Good. 116 out of 1006 reviews
Rating 6 - Okay. 25 out of 1006 reviews
Rating 4 - Poor. 9 out of 1006 reviews
Rating 2 - Terrible. 23 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irene Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, we really enjoyed our own plunge pool, we liked the view. The staff did a great job in keeping our room clean and the turn down/evening turn down service is a nice touch. Room service was also remarkable. We loved the food and the many options. We thoroughly enjoyed the spa/massage and will do ir again when we come back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kirston, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Live love the taco stand
Stayed 3 nights in Aug 2025

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, quiet and relaxing. Staff were very accommodating. Little nightlife, not the place for “party people”. The air conditioning is set to run approximately 73-77 degrees, we asked for a fan because it was way too hot to sleep. They have pillow options, if you don’t like yours they have several to choose from just ask. We were surprised that there is little privacy for the toilet in the rooms. A swinging glass door that is comparable to what you’d see in a store, open at the top and bottom. Not very romantic! Four restaurants for dinner, only 2 open each night. The food was good, I don’t eat anything spicy or seafood so limited options for me. Beach was clean with plenty of seating options. Overall we enjoyed our stay at Beloved but the lack of privacy in the bathroom and the air conditioning would hinder a return to their property.
Stayed 5 nights in Aug 2025

10/10 Excellent

Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort with the sweetest staff! We were there during seaweed season, but their beach was clean and swimmable when nowhere remotely close was.
Stayed 7 nights in Aug 2025

10/10 Excellent

brittani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely be back and I’m excited for another relaxing time there.
Stayed 3 nights in Aug 2025

8/10 Good

Nastassia, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, good resort. Couple things we didn’t like. No buffet options at all, no straws available at all! And you can’t even put a swim suit to dry on your own balcony, I literally got a phone call in 3 minutes to my room from front desk?!! Almost too creepy, felt like they watch everybody all the time!
Stayed 6 nights in Aug 2025

10/10 Excellent

Katie, Scrantonpa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Nice relaxing quite, safe is friendly, food is great, rooms are nice, pools are warm, beach is clean.
Jew from one of the restaurants
Dinner from another restaurant
Always building stuff like this
Stayed 5 nights in Aug 2025

10/10 Excellent

Yeyang

Stayed 3 nights in Aug 2025

10/10 Excellent

Alexis xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beloved Playa Mujeres is hands-down one of the most exceptional adults-only resorts we’ve ever visited. From the moment we arrived, we were greeted with warmth and genuine hospitality. The atmosphere is peaceful and luxurious, with beautifully designed suites, immaculate grounds, and a calm, uncrowded beach. Dining was a standout—delicious, diverse, and beautifully presented at every restaurant. The service throughout the resort is flawless; staff members go above and beyond without ever being intrusive. The spa experience was world-class, especially the hydrotherapy circuit. If you’re looking for a serene escape with your partner—whether for a honeymoon, anniversary, or just a romantic getaway—Beloved is perfection. Quiet, intimate, and effortlessly elegant. We’re already dreaming of our return. A special mention to Cristian, Paola, Fernanda, Benito, Cirilo, Alberto and Jafet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Linsey Adison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days at Beloved and we absolutely loved it! My only complaint was that the dining options were limited as I am gluten free. We loved the breakfast buffet, but every other restaurant had one or two options. I don’t consider myself very picky but it was mediocre. My fiancé loved the food, so I guess it depends on your taste! The drinks were GREAT! And strong! We aren’t big drinkers but we definitely indulged on vacation and it had us both out of it for sure. Overall would stay here again! The service was 100000/10 and I am picky about my service for sure! Everyone was incredibly attentive. Definitely bring cash in small bills for tips. We didn’t (first time All-inclusivers and didn’t think about it) and only had $100 which was hard to break as it was USD. We did get a bit of change from a kind staff member, and everyone we tipped was very grateful even though it was USD, but next time I’d bring $100 equivalent in MXD small bills for 5 days stay! Overall 10/10 experience and we will be back
Stayed 4 nights in Jul 2025

10/10 Excellent

Shana

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Trevis

Stayed 6 nights in Aug 2025

10/10 Excellent

Ze Feng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stuff here
Stayed 6 nights in Aug 2025

10/10 Excellent

Junye

Stayed 6 nights in Aug 2025

10/10 Excellent

Sarah, Woodland Hills

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was beautiful! the staff was extremely friendly and helpful. you are right off the beach. Food was okay, steak house was the best restaurant, taco truck was second best. Only thing is the bathroom in the hotel, it's not fully closed off so when you or your partner need to use the restroom you hear everything LOL. but we would totally stay here again. everything was so nice.
view from the balcony
sunset at the resort
lobster from one of the restaurant
came home from dinner to this
Stayed 4 nights in Aug 2025

10/10 Excellent

Dayami, HIALEAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un resort 5 estrellas la habitacion los amenities del hotel el trato de los empleados extremadamente bueno excelente. El Staff de Alberto en el restaurante fue impresionante con mucho conocimiento y su atención un 10 de 10 . Regresaría?!!! CLARO!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Orisel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was really comfortable. Nice bed sheets. Food was delicious and always accessible. Apart from 4 restaurants, cafe bar and taco stand , room service menu was pretty tasty and great options.
Stayed 4 nights in Aug 2025

10/10 Excellent

KeyShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always
Stayed 5 nights in Aug 2025

2/10 Terrible

Jenn

Stayed 5 nights in Aug 2025

10/10 Excellent

Natasha Yuryevna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super resort for romantic gateaway

The resort is a very services dedicated place. It is a place to telax enjoy beach and have massage. The food is delicate and well balanced. Beach is clean . Beach concierge are given attention to customer to bring the experience at another level.
Stayed 7 nights in Aug 2025

4/10 Poor

Wendy M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Horrible room service food compared to a few years ago
Stayed 6 nights in Aug 2025

10/10 Excellent

THERESA

Liked: Staff & service, property conditions & facilities
Staff was very attentive and very kind. Food was delicious. Room was spacious and beautiful. I do think that the entertainment area at Lupitas Lounge is too hot. No air can circulate in that area. We watched several entertainers there and each time there were guests that left before the show even started or left during the show because it was just too hot to sit there.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can write forever about this place. It's everything you dream of. Quiet, beautiful, delicious, friendly, just everything that comes to mind for a beautiful vacation with beautiful people, this is it.
Stayed 4 nights in Aug 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a great experience

Positives: Friendliness and helpfulness of staff, commitment from staff and hotel to ensure stay is positive, daytime food options, amount of beach chairs, spacious room and bed. Negatives: Evening food experience (quality of food, service). We felt we got our "money's worth" and the "couple's only" vibe kept things chill and quiet.
Stayed 6 nights in Jul 2025