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Aparthotel

Ambiance Suites Cancun

3.5 star property

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Photo gallery for Ambiance Suites Cancun

Terrace/patio
Luxury Double Room | Premium bedding, down comforters, minibar, in-room safe
Terrace/patio
Reception
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Gym
$71
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
Av. Tulum No. 227 S.M. 20, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪8 min walk‬
  • Place, Las Palapas Park
    ‪13 min walk‬
  • Place, Plaza 28
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 355 sq ft
  • Sleeps 2

View all photos for Super Saver

Super Saver | Premium bedding, down comforters, minibar, in-room safe

Super Saver

9.4 out of 10
Exceptional
(6 reviews)
  • 323 sq ft
  • Sleeps 2

View all photos for Junior Suites King

Junior Suites King | Premium bedding, down comforters, minibar, in-room safe

Junior Suites King

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estándar Matrimonial

Estándar Matrimonial | Premium bedding, down comforters, minibar, in-room safe

Estándar Matrimonial

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Estándar Superior Matrimonial

Estándar Superior Matrimonial | Premium bedding, down comforters, minibar, in-room safe

Estándar Superior Matrimonial

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room

Luxury Double Room | Premium bedding, down comforters, minibar, in-room safe

Luxury Double Room

  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double

Junior Suite, 2 Double | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Double

  • 538 sq ft
  • Sleeps 4

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About this property

Ambiance Suites Cancun

3.5-star Cancun aparthotel, connected to a shopping center in Downtown Cancun
This aparthotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Each apartment offers comforts like premium bedding and a down comforter, plus free WiFi and a flat-screen TV with cable channels. Added amenities include free wired internet, a minibar, and room service.
Ambiance Suites Cancun offers 59 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a children's pool, Ambiance Suites Cancun provides an outdoor pool and a 24-hour fitness center. Dining options at the aparthotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This Cancun aparthotel also offers a terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ambiance Suites Cancun has designated areas for smoking.

A complimentary manager's reception is offered each day.
Ambiance Suites Cancun has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MXN 125 to 500 for adults and MXN 90 to 400 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Minibar
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Stereo
  • TV in common areas

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference center
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping center
  • In a state park
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • 24-hour gym
  • Children's pool
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 2 buildings
  • 5 floors
  • 59 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 480
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 480

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 125 to 500 for adults, and MXN 90 to 400 for children
  • Early check-in fee: MXN 480 (subject to availability)
  • Late check-out fee: MXN 480 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ambiance Cancun
Ambiance Suites Cancun
Ambiance Suites Hotel
Ambiance Suites Hotel Cancun
Ambiance Suites Cancun Hotel
Ambience Villa Cancun
Ambiance Suites Cancun Cancun
Ambiance Suites Cancun Aparthotel
Ambiance Suites Cancun Aparthotel Cancun

Reviews

Ambiance Suites Cancun Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 510 out of 1069 reviews
Rating 8 - Good. 360 out of 1069 reviews
Rating 6 - Okay. 115 out of 1069 reviews
Rating 4 - Poor. 42 out of 1069 reviews
Rating 2 - Terrible. 42 out of 1069 reviews

Reviews

8/10 Good

Carolyn A.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very nice and clean. Staff was wonderful and helpful. Pool chaise lounges were in dire need of repair. They had 4 and all 4 needed repair of some kind. They were falling apart.
Pool sign needs replacing
Stayed 6 nights in Aug 2025

10/10 Excellent

TAURINO, Hollywood

Liked: Cleanliness, property conditions & facilities
Excellent Customer Service from all the Staff, very professional and Friendly, it is worth it stay here, you get more of what you pay !!!
Stayed 3 nights in Aug 2025

4/10 Poor

Dennis

Disliked: Property conditions & facilities
No elevator and they didn't care. Little coffee was $2.50 with no refills. No smoking even outside at the small pool or a $200.00 fine
Stayed 3 nights in Aug 2025

2/10 Terrible

Rosario

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
It was a wonderful experience to stay at the Ambiance suite. I spent a few weeks there as a solo traveler. The room was large and comfortable. It felt like a small studio apartment. The staff were very helpful. I felt safe staying there. Thank you!
Stayed 4 nights in Jun 2025

10/10 Excellent

xiu

Stayed 6 nights in Jun 2025

10/10 Excellent

Fariel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in May 2025

10/10 Excellent

Carolyn

Liked: Cleanliness
Loved the hotel just need more comfortable beds
Stayed 5 nights in May 2025

10/10 Excellent

Roberto, Bayonne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For a small hotel outside the Zona hotelera this place was excellent. Super clean and very friendly staff
Stayed 4 nights in May 2025

8/10 Good

Tatiana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities
The kitchen didnt stay open the hours listed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Need to work on the hot water availability, other than that, great place to stay
Stayed 1 night in Apr 2025

4/10 Poor

Gerry

Disliked: Cleanliness, room comfort

Totally disappointed from previous stays!

Stayed 4 nights in Mar 2025

8/10 Good

Mark Douglas

Liked: Cleanliness, property conditions & facilities
The property was a good value for the room. When I was there, they were sprucing the place up with a fresh coat of paint. The housekeeper did a great job too!
Stayed 8 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Pooja

Liked: Cleanliness, amenities, property conditions & facilities
it was an amazing stay
Stayed 5 nights in Mar 2025

6/10 Okay

papaya, Burnaby

Traveled with family
Disliked: Property conditions & facilities
I booked this hotel because of lots of great reviews, but it’s okay okay room with so so facilities. The toilet flushing and the shower weren’t good, There were no workers who spoke English in that hotel(we didn’t mind it) but we literally misunderstood about “free” breakfast and we had to pay $$. The hotel workers were friendly and helpful but other than that I couldn’t give 4 stars, more like 2.5
Stayed 5 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Liked it. View not great. good patio. would recommend.
Stayed 6 nights in Feb 2025

4/10 Poor

Therese, Grande Pointe

Disliked: Cleanliness, property conditions & facilities
We were in limbo for the first 2 days of our stay! Our first room smelled musty and moldy, i am very allergic! We were put in another room for 2 days, they wanted us to go back in moldy room cause the one they put us in was booked! Ended up they told us we could stay in present room! The garden was always unkept, dirty tables, dishes, beer cans garbage left there! No coffee with coffee maker! Not much english!
Stayed 6 nights in Feb 2025

4/10 Poor

Liliane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Beautiful garden area, but the glass tables were never wiped; dirty dishes/beer cans left on table from the other day. The water pump/waterfall was not turned on in the pool until the 3rd day of our stay! Staff not very efficient! I had to ask the front desk attendant to put the waterfall on everyday, once I knew that it existed. I reserved a king bed and landed up with twin beds. Shower came out as a trickle!!😳 The staff did not speak or understand English, except for one lady at front desk. The restaurant was only open from 7-2 and did not serve any kind of liquor! The facility is on a very busy highway! My room was always musty smelling The front door of my small fridge was full of holes from the rust! I’d give a 4 on 10 for the room!
Stayed 6 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Ginette

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff , great location. thank you
Stayed 2 nights in Feb 2025

6/10 Okay

krishna

no hot water ,sometimes the ceiling fan is a bit noisy
Stayed 2 nights in Feb 2025

6/10 Okay

Mohammadjavad

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hot water was not available all the time. Taking shower was hard due to water pressure. There was a problem with bathroom door and everything outside of shower room gets wet when taking shower. Staff hardly speak english.
Stayed 5 nights in Feb 2025