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AVA Resort Cancun - All Inclusive

5.0 star property

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Photo gallery for AVA Resort Cancun - All Inclusive

Suite, Oceanfront (F&F) | Free minibar, in-room safe, desk, blackout drapes
Creator video - submitted by Second Chapter Nomad
6 outdoor pools, pool umbrellas
Restaurant
Suite, 2 Bedrooms (Penthouse) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All Inclusive
  • Parking included
  • Free WiFi
$535
includes taxes & fees
Apr 13 - Apr 14

Explore the area

View in a map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪18 min drive‬
  • Place, Moon Palace Golf Club
    ‪19 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront | Free minibar, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Oceanfront

9.0 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Panoramic, King & King)

View from room

Suite, 2 Bedrooms (Panoramic, King & King)

  • Ocean view
  • 1324 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for F&F Sundeck Suite

F&F Sundeck Suite | Terrace/patio

F&F Sundeck Suite

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite, 2 Bedrooms

View from room

Panoramic Suite, 2 Bedrooms

  • Ocean view
  • 1313 sq ft
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, Oceanfront (F&F)

Suite, Oceanfront (F&F) | View from room

Suite, Oceanfront (F&F)

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, 1 Bedroom (Penthouse)

Suite, 1 Bedroom (Penthouse) | Free minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom (Penthouse)

  • Ocean view
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Suite, Oceanfront (Central)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1668 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Suite, 2 Bedrooms, Oceanfront (Gala) | Free minibar, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms, Oceanfront (Gala)

  • Ocean view
  • 1356 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Room, Oceanfront (Couples)

Room, Oceanfront (Couples) | Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Couples)

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King Accesible

Free minibar, in-room safe, desk, blackout drapes

Oceanfront King Accesible

  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Central)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 3 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 3 Bedrooms

  • Ocean view
  • 1798 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Panoramic Suite, 4 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 4 Bedrooms

  • Ocean view
  • 1787 sq ft
  • 4 bedrooms
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

View from room

Suite, 1 Bedroom, Oceanfront (Gala)

  • Ocean view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Oceanfront

9.4 out of 10
Exceptional
(52 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse) | Living area | 65-inch LED TV with cable channels, tablet, pay movies

Suite, 2 Bedrooms (Penthouse)

  • Ocean view
  • 1808 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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About this property

AVA Resort Cancun - All Inclusive

5-star Cancun property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at AVA Resort Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. Change of towels is available on request.
AVA Resort Cancun - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Some rates at AVA Resort Cancun - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

AVA Resort Cancun - All Inclusive features a full-service spa, a complimentary water park, and 6 outdoor swimming pools. Dining is available at one of the property's 14 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 4 bars/lounges. Wireless Internet access is complimentary.

This luxury property also offers a children's pool, a nightclub, and a fitness center. Onsite covered valet parking is complimentary.

AVA Resort Cancun - All Inclusive has designated areas for smoking.

AVA Resort Cancun - All Inclusive has 14 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at AVA Resort Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site

Food and drink

  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pickleball courts
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping mall
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay movies
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
Property Registration Number 005-007-004237/2025

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

AVA Resort Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 602 out of 1036 reviews
Rating 8 - Good. 191 out of 1036 reviews
Rating 6 - Okay. 121 out of 1036 reviews
Rating 4 - Poor. 51 out of 1036 reviews
Rating 2 - Terrible. 71 out of 1036 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

LATOYA, PHILADELPHIA

Stayed 3 nights in Oct 2025

8/10 Good

Araceli

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was slightly dirty like they cleaned it in a rush, hair on the floor and shower but otherwise it was fine. Stunning view of the ocean and pools downtairs. The staff was impressive, multilingual.. most of the check- in staff speaks to 6 languages, and very friendly and helpful. Food options are way better than Nickelodeon and Hard Rock but the buffet still needs more protein options. On the alcoholic drinks were terrible everywhere. We kept asking for different drinks to find something that hit but no luck. We tried margaritas, palomas, mai tais, long islands. I dont known if its their mix or the soda water they use on the other drinks but it was gross. I ended up with an espresson martini and sipped on one after dinner. Dont miss the obstacle course in the salt water pool, that was tons of fun for everyone in the family.
Stayed 3 nights in Jan 2026

10/10 Excellent

Hyesu

Stayed 3 nights in Dec 2025

2/10 Terrible

Ibrahim R

Stayed 4 nights in Jan 2026

8/10 Good

Noemi

Hotel itself is nice. The room service can be better as the room was cleaned some days but not others. Buffett had the same food every day. There are many restaurants but you must have a reservation.
Stayed 5 nights in Jan 2026

10/10 Excellent

Zaynura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2026

4/10 Poor

LAURA

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worrh it
Stayed 4 nights in Jan 2026

4/10 Poor

howoon

Liked: Cleanliness
The transportation service was unacceptable. We were forced to wait at the airport for an extended period, even though I had pre-arranged and paid for the VIP transportation service. This service was triple the cost of an Uber Black, yet it failed to provide even the most basic level of punctuality and professionalism
Stayed 2 nights in Dec 2025

2/10 Terrible

howoon

Liked: Amenities, property conditions & facilities
When I made my reservation, the resort assigned a personal concierge. However, due to consistently delayed responses, I requested a change but received no reply. To make matters worse, upon arrival, no one attended to my family. Given the rate of over $1,000 per night, I expected the 5-star service you advertise. While the physical facilities are acceptable, the quality of service has been subpar—even for the peak season. This experience barely reflects the standards of a 5-star resort, feeling more like a 3.5-star establishment.
Stayed 3 nights in Dec 2025

8/10 Good

Sridhar

Stayed 4 nights in Dec 2025

6/10 Okay

ANGELO, Kew Gardens

Traveled with family and small children
Very huge resort. It is for Families with a lot of kids. Not suggested for a relaxing vacation.
Stayed 1 night in Jan 2026

6/10 Okay

Mina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Overbooked. Very crowded! Did not allow anyone to walk up to any of the restaurants for dinner and made reservations mandatory but reservations were only allowed to be made online and it was difficult to find any availability with a complicated system to use for the reservations. The staff gave us the run around about making reservations as if they didn’t want anyone to eat dinner. They gave us reservations either at 10pm or 6pm. Way too many people were booked and not enough accommodations to serve that many people. Always ran out of towels and not enough chairs around the pool. Staff would take your order around the pool and end up giving it to someone else or not bringing it to us as all. Staff barely spoke English.
Stayed 6 nights in Dec 2025

8/10 Good

Kevin

Stayed 3 nights in Jan 2026

8/10 Good

Abike

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was definitely a learning curve to this stay. We were there for 5 nights and got the hang of everything by the 3rd night. This facility is very beautiful. It’s about 1 km/0.9 mile walk from one end to the other. But it goes by fast while you’re browsing. The arcade and bowling is pay to use, but it’s cheap. There’s taco station, ice cream station, and crêpe station along the way at all hours of the day, which was amazing for a quick snack. The bar doesn’t start serving alcohol till 11 AM which I thought was weird. But you can get mimosas at breakfast. Love Bailey’s in my coffee and had to ask. I’d advise getting a hold of your concierge as soon as you book your stay. Look up all the restaurants and make reservations for each restaurant before you get there. We went for Xmas and maybe that’s why everything was booked up. We were able to get dinner reservations on our last night by our concierge who tried his hardest to help. He also helped get our room stocked with water and snacks. Housekeeping is amazing and fast but they don’t restock the fridge and snacks. A different person does and he comes by midday. If you are not in the room, you don’t get anything. I’d suggest to the facility to give this person a key and if they knock and no answer, as long as no “do not disturb” sign, go in and restock the water, drinks and snacks. Also they only give beer, water and soda in the room. No hard liquor stocked up in the room like I was used to in other resorts.
Stayed 5 nights in Dec 2025

10/10 Excellent

Yoshihiro

Stayed 7 nights in Dec 2025

4/10 Poor

Movses

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pools were freezing cold despite the warm weather so it was not pleasant at all to swim. Ocean was dirty. Service was TERRIBLE. We went during NYE and despite paying 3x the regular rates, they were operating with a skeleton crew and rooms would go days without cleaning - even if you explicitly called and requested it. I called ahead of time to have a van ready for me to take me to the airport and leaven though they texted me a confirmation, when I went to check out there was no van and there was nothing scheduled. I had booked three rooms and had requested if the rooms could be close by. I knew it wasn’t guaranteed but wanted to see what could be done. During check in the person said they have three rooms side by side and I was extremely happy. Then after all was said and done, he told me it’ll be $8,500 extra. I got pretty upset because had he told me up front they’ll be charging me for side by side rooms, I would have just refused. So then everything had to be reversed and check in took over an hour total. Overall a bad start and just got worse from there. Won’t be coming back - especially during a busy season.
Stayed 6 nights in Dec 2025

10/10 Excellent

Harshvardhan, FREMONT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back.
Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was everything and more
Stayed 3 nights in Dec 2025

10/10 Excellent

holly

Stayed 2 nights in Jan 2026

2/10 Terrible

Trina

Stayed 6 nights in Dec 2025

8/10 Good

Hudson

Liked: Cleanliness, property conditions & facilities
Service was ok room was nice food and drinks were incredible for a fitness girl need more treadmills would wait in the morning for 30 mins to get on one and buffet needs more light fare and berries etc! Salads etc and sugar free desert’s and gluten free items!
Stayed 6 nights in Dec 2025

2/10 Terrible

Sunita

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Deliberate aggravation at every step from check in to spa to limited food options In 20 Years of visiting Cancun hands down THE WORST vacation
Stayed 7 nights in Dec 2025

8/10 Good

Isabela

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable, and the amenities were great. The staff was friendly and helpful whenever we interacted with them. Because the hotel is very large and was extremely busy during our stay, there were a few moments where service was slower than expected — for example, snacks in the room weren’t always replenished daily, breakfast could have long lines, and pool service sometimes took quite a while. Overall, it was still a very good experience, just impacted a bit by how full the hotel was.
Stayed 7 nights in Dec 2025

8/10 Good

Shayan

Very clean and beatiful resort. Beach has seaweed and seemed a little short staffed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sudharsana Reddy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
That stay was great with all included except transportation to airport and room service minor issues. We fully enjoyed with food options- a lot of varieties
Stayed 5 nights in Dec 2025