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AVA Resort All Oceanfront - All Inclusive

5.0 star property

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Photo gallery for AVA Resort All Oceanfront - All Inclusive

Free minibar, in-room safe, desk, blackout drapes
Oceanfront F&F | View from room
Free minibar, in-room safe, desk, blackout drapes
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included

Explore the area

Map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Riviera Cancun Golf Resort
    ‪3 min drive‬
  • Ventura Park Cancun
    ‪5 min drive‬
  • Moon Palace Golf Club
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Panoramic Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Two-Bedroom

  • Ocean view
  • 1313 sq ft
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for F&F Sundeck Suite

Free minibar, in-room safe, desk, blackout drapes

F&F Sundeck Suite

  • Ocean view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Penthouse-Suite One-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Penthouse-Suite One-Bedroom

  • Ocean view
  • 1356 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Oceanfront F&F

Free minibar, in-room safe, desk, blackout drapes

Oceanfront F&F

  • Ocean view
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite Two-Bedroom King & King

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Two-Bedroom King & King

  • Ocean view
  • 1324 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Oceanfront Two Queen Beds

Free minibar, in-room safe, desk, blackout drapes

Oceanfront Two Queen Beds

  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Central Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Central Oceanfront

  • Ocean view
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite Four-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Four-Bedroom

  • Ocean view
  • 1787 sq ft
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Panoramic Suite Three-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Three-Bedroom

  • Ocean view
  • 1798 sq ft
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Gala Oceanfront Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Gala Oceanfront Suite Two-Bedroom

  • Ocean view
  • 1356 sq ft
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Oceanfront Central Suite

Rainfall showerhead, hair dryer, bathrobes, towels

Oceanfront Central Suite

  • Ocean view
  • 1668 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Oceanfront King Accesible

Oceanfront King Accesible | Free minibar, in-room safe, desk, blackout drapes

Oceanfront King Accesible

  • Ocean view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Couples

Rainfall showerhead, hair dryer, bathrobes, towels

Oceanfront Couples

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King

Free minibar, in-room safe, desk, blackout drapes

Oceanfront King

  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Gala Oceanfront Suite One-Bedroom

Rainfall showerhead, hair dryer, bathrobes, towels

Gala Oceanfront Suite One-Bedroom

  • Ocean view
  • 926 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse-Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Penthouse-Suite Two-Bedroom

  • Ocean view
  • 1808 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Double Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

Family Room -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 12
  • 4 Full Bed(s) and 2 King Bed(s)

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Quadruple Suite Luxury With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 8
  • 2 Double Sofa Beds and 2 King Beds

Family Room -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

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Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2742)
$573 nightly
The price was $954
The price is $573 total
includes taxes & fees
Moon Palace Cancun - All Inclusive

About this property

AVA Resort All Oceanfront - All Inclusive

5-star Cancun resort steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at AVA Resort All Oceanfront - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. Change of towels is available on request.
AVA Resort All Oceanfront - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
AVA Resort All Oceanfront - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

AVA Resort All Oceanfront - All Inclusive features a full-service spa, a complimentary water park, and 6 outdoor swimming pools. Dining is available at one of the resort's 14 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This all-inclusive resort also offers a children's pool, a nightclub, and a fitness center. Onsite covered valet parking is complimentary.

AVA Resort All Oceanfront - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
AVA Resort All Oceanfront - All Inclusive has 14 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pickleball courts
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping mall

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay movies
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

AVA Resort All Oceanfront - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 133 out of 263 reviews
Rating 8 - Good. 59 out of 263 reviews
Rating 6 - Okay. 28 out of 263 reviews
Rating 4 - Poor. 19 out of 263 reviews
Rating 2 - Terrible. 24 out of 263 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

joyce wangui

Liked: Cleanliness, staff & service, property conditions & facilities
Love how close it is to the water
Stayed 2 nights in Feb 2025

6/10 Okay

Travis

Stayed 7 nights in Feb 2025

10/10 Excellent

Zize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Tomasz

Stayed 7 nights in Feb 2025

8/10 Good

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great experience in a newer, more modern upscale all inclusive. Security at the gates were tight and appreciated. The concierge service was phenomenal. Room service was extremely slow and lacked food quality, better to just walk downstairs and get food yourself. Lack of entertainment in the evening.
Stayed 6 nights in Feb 2025

10/10 Excellent

Poria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Brand new and clean. Not too busy.
Stayed 7 nights in Feb 2025

8/10 Good

JANG, POMONA

Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

HOANG NGHI

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Mafrat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to Mexico every year. And stay at different hotels all the time. So the only update would be preffered is if buffe would be open at 6am not 7am. Because we had flight in the morning and we didn’t get chance to eat breakfast. Also need more evening entertainments
Stayed 5 nights in Feb 2025

10/10 Excellent

Jena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean, lots of activities, excellent food, friendly and attentive service. Beach is disappointing-cloudy water, debris, lots of seaweed-it really wasn’t swimable
Stayed 4 nights in Feb 2025

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, great food, unreal service. Rooms were perfectly laid out and the cleanest rooms I've stayed in
Stayed 6 nights in Feb 2025

2/10 Terrible

Harneet

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
THIS RESORT IS A CATFISH!! DO NOT STAY HERE THEY ARE SCAMMERS!!!!!!!! The food here sucks, they do not have 17 restaurants they have 1 restaurant with 3 different locations in the same resort just different wings. The foods taste weird and old. The restaurants close at 9pm and the staff there is so rude especially the restaurant called BAO the waiter hated that it was 7 of us and kept saying hurry up hurry up and we felt so rushed. My sister is a strict vegetarian and she told the waiter he bought her sushi with fish and we told him to change it and he took it to the back took the fish off and brought it back outside and we can see the pieces of fish on it still. Super nasty food! The drinks are so bad. The resort is so big and inconvenient we would hit 15k steps a day just to go to our rooms and the pool. For transportation you CANNOT Uber only taxi and the TAXI is $100 one way it’s crazy ridiculous the resort is so far away from everything you barely see any people on this resort and it’s just quiet and dead no interactions. I would never stay here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

qing wen

Stayed 6 nights in Feb 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Kexi

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new resort, opened in July 2024. The room was very nice and staff members were friendly. There is a gate to the resort. It is a long way from the gate to the hotel. Unless if you want to stay in the hotel for the whole time, it is not very convenient to go out and see other places, such as Isla Mujeres. The Uber is not allowed to pass through the gate to the hotel. You have to use the taxi waiting at the door of the hotel and the taxis are much more expensive than Uber. The swiming pools are very nice. But if you want to swim in the Carribean, the beach is not as nice as other beaches in the hotel zone. There is a lot of sea plants in the water and on the beach. There are 14 (?) restaurants in the resort. Some are good and some are average. We liked the BAO Asian Restaurant, but the Chez Moi French restaurant fell below our expectation. The food at Chez Moi was average and the host/hostess was not very friendly.
Stayed 2 nights in Feb 2025

8/10 Good

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent it’s a distanced away from everything and transportation is expensive cab ride one way to night life was 50 dollars . they said there a private resort so uber can drop off but not pick up idk didn’t make sense to me. Dinning was a 5/5 only thing I would ask for is more lunch or breakfast options and for them to update the app a few of the hours of operations of dining were off. Great resort if you don’t plan to leave and just enjoy the all inclusive

6/10 Okay

Derin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is new so obviously looks great. Beach is terrible. If you are going to cancun for beach, this is not the right property. also, they are upselling everything. absolutely avoid the timeshare pitch !! employees are kind and respectful but feel short staffed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Barnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2025

4/10 Poor

Jorge Jose, sylmar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Resort nice and big Service and food not good for a 5 star resort
Stayed 7 nights in Feb 2025

10/10 Excellent

Oleg G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! Felt city like. Had everything youd need. Restaurants and service was great! Only downside was the ocean. Lots of seaweed. But, hope it gets beter in the future!
Stayed 5 nights in Feb 2025

2/10 Terrible

Sanjot

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place to stay! It is not safe and the staff is going to try and scam you! You can't take Ubers out of the resort the taxis are over 120 dollars one way while Uber would be 25 dollars. When I tried to leave one of the staff members blocked the door of my taxi and said I could not leave until I got a slip from the front desk. They have red ants at the pool and the food was disgusting. They are not apart of the hotel zone so it is so far, do not stay here!!! One of the pools was closed because a kid had went to the bathroom in it.. Most staff do not know what they are doing, do not stay here!
Stayed 4 nights in Feb 2025

8/10 Good

Cheyenne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. We stayed for my daughter’s 9th birthday and the activities were endless. The resort is massive so prepare to walk A LOT. Our favorites were the taco stand and pool obstacle course. We did the bowling, laser tag and virtual stimulation (it was like car racing) all were fun but at an additional cost. The beach is honestly horrible and not worth going but the pool helps make up for it. Quintana by the pool was our favorite there. Very helpful and amazing service we looked for him. I was absolutely upset by the spa and check out. After posting over $200 for a maasage I was told I don’t have access the the spa facility, That was unheard of. I’ve gotten massages all over the world and in Mexico several times and the spa facility is always included. I was so upset by that. They didn’t even say pay $50 extra or anything no opportunity just rushed out. I wasn’t even allowed to sit in the sauna I really was in disbelief. Lastly check out was so slow! Because of them I almost missed my private transportation and my friend was actually left. Overall great for kids but I will not be back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brannon

Stayed 3 nights in Jan 2025

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great lots to do & nice rooms and comfortable beds. It’s still new and there are a few unfinished items so with that said it’s like the opening of a new restaurant, you have to take that into consideration. Overall I’d be back.
Stayed 6 nights in Jan 2025