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Hotel was okay for a short trip. The hotel was dated and was definitely not a 5 star. Personally think 3 star at max. Food was okay but would definitely advise booking the specialty restaurants over the buffet if all inclusive.

Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.

Great place, will be back.

From the moment you arrive, the beauty of the hotel is striking. Walking in feels like stepping into a peaceful sanctuary. Everything about the design, setting and atmosphere immediately creates a sense of serenity. The staff are wonderful and beautifully attired. We stayed in a two-bedroom apartment with its own private pool, and it was simply stunning. The layout and design were exceptional. Both bedrooms were beautifully done, and the bathrooms deserve a special mention; there are two, each with enormous standalone baths and huge enclosed showers. The space, design and attention to detail made the apartment feel incredibly luxurious. We visited Café Central for breakfast and lunch because we liked the peaceful vibe and found the fresh pastries, coffee, and variety of dishes to be wonderful. Sitting there quietly with a coffee was a lovely way to spend an hour of the day, and the gentleman Pedro, who works there, is absolutely charming. Overall, it has felt like a real privilege to stay at the Viceroy. It is a truly special place that combines beautiful design, outstanding service and complete tranquillity. The only problem is that you have to check out, and honestly, you won’t want to. Thank you to everyone who contributed to making this stay so memorable.