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Crystalbrook Riley

5.0 star property

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Balcony
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Panoramic Bath | Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$160
includes taxes & fees
Feb 3 - Feb 4

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Night Markets
    ‪8 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.4 out of 10
Exceptional
(19 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(32 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.4 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Sea King

View from room

Sea King

9.4 out of 10
Exceptional
(19 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(20 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 689 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout drapes

Family Room - Urban View

  • 689 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • 689 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout drapes

Urban Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout drapes

Resort Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout drapes

Riley Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior
Crystalbrook Flynn
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  • Spa
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4.6 out of 5, Wonderful, 1,006 reviews
Crystalbrook Flynn

About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 185 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nikolaos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff excellent, food excellent, room always very clean and very comfortable.
Stayed 1 night in Oct 2025

8/10 Good

Cathy

Liked: Staff & service, room comfort
Location was great ! Pool was stunning , water temp was good for October. We were given an accessible room even though we did not require one. It took the staff a couple of requests to clean the bathroom tiles which were grubby. The quality of the towels were not up to a five srar hotel standard and we had to ask for fresh towels as they were not replaced when the room was serviced .
Stayed 3 nights in Oct 2025

6/10 Okay

PAUL

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
we booked the weekend for a birthday celebration. Closer to the weekend booked another night (Fri) as well. At that late notice and being a long weekend, secured the last room in different price bracket. (Fri night room) this was a disabled access room with disabled facilities bathroom which was fine, it was huge but the aircon would not let us adjust to make it cooler which made for an uncomfortable nights sleep. I asked to change room in the morning but no additional rooms available, staff member was quite rude saying no additional rooms due to school holidays. Advised they would get aircon looked at while we went out for the day. I did mention also that the weekend initial booked was in a twin but was told since school holidays room booking was combined. Went off for the day only to get a phone call saying that I need to check out of room, confused because had only just spoken to staff this morning and advised no rooms available. No issues I had a car so could be back in 10 minutes, only to receive a second call on my way back from a different staff member to vacate the room again (same rude staff from the morning). I checked out of one room stored luggage to then check back in the afternoon as new room not yet ready. My issue with this situation was I had explained twice that I booked an extra night and think staff misunderstood due to language barrier. This experience did not make for an enjoyable visit.
Stayed 2 nights in Oct 2025

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool
Stayed 4 nights in Oct 2025

10/10 Excellent

Jacqui

Traveled with family
Liked: Amenities
Room service staff atmosphere restaraunts pool clean and location all amazing.
Stayed 5 nights in Oct 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
All roubd was good
Stayed 6 nights in Oct 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good drinks & food, friendly staff. Very busy/crowded pool - holiday time.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gary

Stayed 1 night in Oct 2025

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2025

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Great view in the tower, comfy bed, nice bathroom with a hot shower. However, the room had a musty smell that was off putting, found out later that by turning off the AC the smell went away. I was initially told the carpet was replaced and was the cause of the smell but it was actually coming from the AC vents. I didn’t bother asking for another room since I had a booked itinerary everyday and didn’t want to play the game of switching rooms just to not have the problem go away. So I left the AC on while I was away and turned it off when I returned in the evening. Also the one day I had time for the hot tub, it was out of order which was disappointing.
Stayed 4 nights in Sep 2025

4/10 Poor

Cassie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great pool
Stayed 3 nights in Sep 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with friendly staff. Rooms could do with a deep clean with lots of dust build up in rooms. I also filled in their form twice to decline a room clean. Room was cleaned both times and no credit received which was disappointing. It's a great idea - just needs to be better executed.
Stayed 4 nights in Sep 2025

10/10 Excellent

SIYI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Trish

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Air conditioning was a little smelly, musty, made the room smell like mould and the room didn’t get super cool with the locked setting. We stayed in the tower, so couldn’t open a window. Other than that everything was beautiful.
Stayed 2 nights in Sep 2025

10/10 Excellent

christine

Stayed 1 night in Sep 2025

10/10 Excellent

Ty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not much information giving to us when we arrived. Everything was well kept and the pool was fabulous. Things we were not informed of were things like umbrella use, bikes for hire, when we asked about transport one of the staff gave us a look like we should know. Being out of country these things would have beneficail
Stayed 10 nights in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location with modern amenities

Great modern resort on the esplanade in Cairns. Clean and modern rooms with great amenities. Loved the bottle refill station! Resort pool was well presented, clean and very appealing. Great restaurants and bars within the resort, plenty of options.
In lobby out to pool
The pool area with cabanas and plenty of lounge beds
Bathroom
Amazing shower with rain head and hand nozzle
Stayed 3 nights in Sep 2025

8/10 Good

bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Liz

Stayed 2 nights in Sep 2025

6/10 Okay

Olivia

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Agnieszka, Botany

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! We will be back
Stayed 5 nights in Sep 2025