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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

Resort Suite | Premium bedding, in-room safe, desk, blackout drapes
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Balcony
Panoramic Bath | Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$182
includes taxes & fees
Mar 2 - Mar 3

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪11 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.4 out of 10
Exceptional
(19 reviews)
  • Resort view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(21 reviews)
  • Sea view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(20 reviews)
  • Sea view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout drapes

Family Room - Urban View

  • City view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Bath

Panoramic Bath | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Resort Suite | Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout drapes

Urban Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout drapes

Resort Double Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout drapes

Riley Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior
Crystalbrook Flynn
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4.6 out of 5, Wonderful, 1,001 reviews
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About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1002 reviews
Rating 8 - Good. 183 out of 1002 reviews
Rating 6 - Okay. 70 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mariann

Stayed 1 night in Nov 2025

10/10 Excellent

HUW

Liked: Cleanliness, staff & service, amenities
Heather was outstanding.
Stayed 1 night in Oct 2025

4/10 Poor

Felicity

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The manager was very very helpful and upgraded me. Firstly the room was not up to standard. It looked nothing like the photo. It had a view of a very large canopy and a dead bird. This is not what I expected but the upgrade to a much better room was very much appreciated. This was done by the manager and the booking of the terrible room was by what if so this company what was not helpful but Crystal Brook Hotel was.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was 106 very dissapointed stuck at side of building no view should ba a transit room, once i mentioned it we were up graded straight away to pool view room and lovely balcony. Very impressed with this. All staff were wonderful n attentive. Will definately come again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Location was wonderful
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Wonderful stay ( for the second time!) Quick and friendly check in with an unexpected upgrade! Spacious and clean room with tub and balcony with ocean view. Great pool to laze around , had a cocktail and bite of lunch. Bliss!
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
The staff was great and the property was beautiful!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 1 night in Nov 2025

10/10 Excellent

Jooyun Oh

Liked: Cleanliness, amenities, property conditions & facilities
I happily give 5 stars for the overall convenient and scenic location, lovely facilities, helpful staff and chic eateries. On the "needs improvement" was the musty smell of the room (great ocean view!) and inconsistent cleaning crew. eg, sometimes the used tea bag/towels/pillows were replaced and sometimes not. (I'm all for eco-housekeeping, but expect it to be consistent.)
Stayed 3 nights in Nov 2025

10/10 Excellent

Moon Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very relax and staffs are friendly. Everything is near by and easy to walk around. Highly recommend to stay here.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matilda

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Stayed 2 nights in Nov 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is beautiful. We had adjoining rooms and both rooms had problems with the air conditioning that did not get rectified until the last evening of our stay. The staff was very prompt and courteous.
Stayed 3 nights in Nov 2025

8/10 Good

Maria T

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room great staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay. Will be back again!
Stayed 2 nights in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the esplanade, excellent facility, clean, good service
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 4 nights in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
great location and quality accommodation
Stayed 1 night in Oct 2025

8/10 Good

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed that we were put in a disability room, firstly because we believe these should be kept for people or genuinely need it. And secondly because we felt that we had no bathroom bench space, the shower completely flooded the entire bathroom. We are also wouldn’t work out the lights at all, it was either one small light on near the bed or absolute darkness. Pretty disappointing for $305 a night.
Stayed 1 night in Oct 2025

2/10 Terrible

David Albert

We were given a down graded room from what we paid for. I guess the hotel was overbooked and we were silently downgraded hoping we wouldn’t notice. No real effort was made to make up for this once we let them know. Suggest guests at this hotel double check you got the room you paid for!
Stayed 2 nights in Oct 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely helpful and kind. Location great for the marina. We enjoyed the poolside service too.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tomas

Stayed 1 night in Oct 2025