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Crystalbrook Flynn

5.0 star property

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Photo gallery for Crystalbrook Flynn

Breakfast, lunch, dinner served; ocean views
View from room
Exterior
Wine bar, ocean views, open daily
Sea Suite Two Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
$139
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
68/72 Abbott St, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪3 min walk‬
  • Place, Reef Fleet Terminal
    ‪6 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban King

1 bedroom, premium bedding, minibar, in-room safe

Urban King

9.4 out of 10
Exceptional
(109 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Twin

1 bedroom, premium bedding, minibar, in-room safe

Urban Twin

9.2 out of 10
Wonderful
(19 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Harbour King

Harbour King | 1 bedroom, premium bedding, minibar, in-room safe

Harbour King

9.4 out of 10
Exceptional
(31 reviews)
  • 269 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Master

1 bedroom, premium bedding, minibar, in-room safe

Urban Master

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea King

1 bedroom, premium bedding, minibar, in-room safe

Sea King

9.2 out of 10
Wonderful
(31 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Urban

1 bedroom, premium bedding, minibar, in-room safe

Family Urban

10.0 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Suite One Bedroom

Urban Suite One Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Urban Suite One Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite One Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Sea Suite One Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite Two Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Urban Suite Two Bedroom

  • 840 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Sea Suite Two Bedrooms

Sea Suite Two Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Sea Suite Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 840 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Urban Balcony King

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crystalbrook Flynn

5-star hotel in Cairns Central Business District
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Crystalbrook Flynn offers 311 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Eleme has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
In addition to a full-service spa, Crystalbrook Flynn features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, tour/ticket assistance, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crystalbrook Flynn is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Boadwalk Social - Overlooking the ocean, this family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Flynn's Italian - Overlooking the ocean, this family restaurant serves breakfast and dinner. Open daily.
Whiskey and Wine - Overlooking the ocean, this wine bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 38 for adults and AUD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boadwalk Social
  • Flynn's Italian
  • Whiskey and Wine

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 2 buildings
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 15 for children
  • Self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Flynn Hotel
Crystalbrook Flynn Cairns
Crystalbrook Flynn Hotel Cairns
Flynn a Crystalbrook Collection Hotel

Reviews

Crystalbrook Flynn Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 723 out of 1007 reviews
Rating 8 - Good. 194 out of 1007 reviews
Rating 6 - Okay. 57 out of 1007 reviews
Rating 4 - Poor. 18 out of 1007 reviews
Rating 2 - Terrible. 15 out of 1007 reviews

Reviews

8/10 Good

Narelle

Stayed 1 night in Jul 2025

6/10 Okay

Narelle

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is expensive for what it offers: the pools are undercover so the water is too cold- no one was in the water. The rooms are clean and tidy- however if you are facing the town you don’t stay in the room. The pictures indicate the rooms have a bath - they don’t. There is no ramp when you enter/ so you have to carry your luggage up the steps- that’s hard.
Stayed 3 nights in Jul 2025

4/10 Poor

Scott

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N

Pros: stylish rooms. Super convenient location. Good facilities. Friendly staff Cons: checkin a bit chaotic and key information not given. Hotel tricky to navigate (especially if not explained at check-in) and has to wander around to find key facilities. Pool cold and limited access to sun. Pool deck area open to public access and glass bottom/sides of pool means you are ‘on display’ to those in the bar/restaurants below. Information in room on iPad or tv too focussed on ‘copy-writing and branded narrative’ and missed key information (where are pools, what time are they open etc).
Stayed 1 night in Jul 2025

10/10 Excellent

matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Kristy-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent. Close to the marina for trips to the reef. Plenty of dining options close by.
Stayed 4 nights in Jul 2025

4/10 Poor

naina

Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Filipp

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location
Stayed 7 nights in Jun 2025

8/10 Good

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Great location great rooms
Stayed 2 nights in Jul 2025

8/10 Good

Christian

Stayed 3 nights in Jun 2025

10/10 Excellent

Diane, North Mackay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and modern. It was quiet even though we were only on the 6th floor. Great location for walkabout access to most things. Would definitely return.
Stayed 3 nights in Jul 2025

4/10 Poor

Karla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has a great location !! But the hotel doesn’t look like the photos Is very old, the service is very bad Cheap furniture Housekeeping is horrible The lobby has like 8 stairs, horrible for luggage.
Stayed 4 nights in Jul 2025

6/10 Okay

Melinda

Liked: Cleanliness
*
Stayed 3 nights in Jun 2025

10/10 Excellent

Alena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have written what I thought about it and couldn't find a fault -do I really have to elaborate?
Stayed 1 night in Jul 2025

10/10 Excellent

Carrie-Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location. It was a very modern hotel with fantastic Esplanade views.
Stayed 5 nights in Jul 2025

10/10 Excellent

Pat

Stayed 1 night in Jul 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
The view on esplanade is beautiful. The pools need to be revamped…not inviting
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great position in the main drag, near the markets and all the food places. The room was superb and the service fantastic. I highly recommend and enjoyed my stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Melody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I had a sick child and staff helped get an early check-in at a very busy time given school holidays- staff were excellent. One negative was the quality of food for room service
Stayed 1 night in Jul 2025

10/10 Excellent

Karl

Stayed 2 nights in Feb 2024

10/10 Excellent

JOHN

Stayed 1 night in Jun 2025