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Air conditioner wasn’t working but the rest was pretty good thanks

The room was clean and spacious!

Escogimos el Hotel Puerto Valdés para hospedarnos durante la graduación de nuestra hija en el Coca-Cola Music Hall, y fue una excelente decisión. Su ubicación, a solo minutos del evento, fue perfecta, pero lo que realmente hizo especial nuestra estadía fue la calidad del servicio. Desde que entramos nos sentimos bienvenidos. La recepción estaba impecable, con un ambiente elegante, acogedor y un aroma muy agradable que transmitía limpieza desde el primer momento. Queremos agradecer especialmente al Sr. Héctor, quien nos brindó un servicio excepcional. Nos asistió con nuestro hijo, que utiliza silla de ruedas, y con el estacionamiento de nuestra SUV. Su amabilidad, empatía y disposición para ayudar fueron extraordinarias. Todo el personal fue igualmente atento y cordial. El estudio que nos asignaron era hermoso, amplio, elegante, impecablemente limpio y muy cómodo. Además, fue ideal para movilizarnos con la silla de ruedas. Agradecemos que tomaran en cuenta nuestra petición de asignarnos un estudio tranquilo, ya que nuestro hijo es muy sensible a los ruidos. Ese detalle marcó una gran diferencia para nuestra familia. Recomendamos el Hotel Puerto Valdés al 100%. Gracias por hacer aún más especial un momento tan importante para nuestra familia. Sin duda, volveremos.

We had a great stay and really like the location. We got a prompt response when our stovetop wasn’t working. The staff graciously moved us to another apartment so they could fix the problem. We would stay again.

We had a fantastic stay at Verde by DW and would absolutely stay here again, or happily try one of their other properties. From the moment we booked, the communication was excellent. The arrival email was detailed and informative, with clear check-in instructions, and we also appreciated the updates about brunch and other offerings at the sister hotels. Our room was spotless, the bed was incredibly comfortable, and the pillows were amazing, I genuinely wanted to take one home with me! I also loved the unique style and design of the property. It has so much character while still feeling welcoming and comfortable. The arrival email also hinted at a fun, interactive surprise inspired by Andy Warhol. I won’t spoil it, but it’s a really unique touch that adds a bit of fun to your stay. The room had everything we needed, and every detail felt well thought out. Overall, it was an excellent experience. We’d happily stay at Verde by DW again, or try one of their other properties, and would definitely recommend it to anyone looking for a unique, comfortable place to stay.

Great housekeeping services

It was the perfect place to stay with my family. The amenities made it even better. The view was amazing and so relaxing, I was able to see my family and cook for them. I will still give five star to this place. But the only thing was the cleaning. My kids found things inside the rooms that they shouldn’t have from other people that stayed before.