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Comfort Inn & Suites Hamburg - Buffalo South

2.5 star property

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Photo gallery for Comfort Inn & Suites Hamburg - Buffalo South

Free buffet breakfast
Lobby
Exterior
Fitness facility
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$81
includes taxes & fees
Jan 23 - Jan 24

Explore the area

View in a map
3615 Commerce Pl, Hamburg, NY, 14075
  • Place, South Shore Golf Course
    ‪16 min walk‬
  • Place, Highmark Stadium
    ‪5 min drive‬
  • Place, KeyBank Center
    ‪15 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

7.4 out of 10
Good
(16 reviews)
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

7.4 out of 10
Good
(28 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(75 reviews)
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
  • Free WiFi
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About this property

Comfort Inn & Suites Hamburg - Buffalo South

Hamburg hotel with indoor pool
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and gift shops/newsstands.
Comfort Inn & Suites Hamburg - Buffalo South offers 61 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Inn & Suites Hamburg - Buffalo South features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and complimentary newspapers in the lobby. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per week
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per week
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Hamburg
Comfort Inn Hamburg
Hamburg Comfort Inn
Inn Hamburg
Comfort Hotel Hamburg

Comfort Inn & Suites Hamburg - Buffalo South Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 349 out of 1010 reviews
Rating 8 - Good. 260 out of 1010 reviews
Rating 6 - Okay. 176 out of 1010 reviews
Rating 4 - Poor. 106 out of 1010 reviews
Rating 2 - Terrible. 119 out of 1010 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great customer service but not very comfortable

Every employee we interacted with was beyond amazing. My family and I were visiting from the Albany area for the Buffalo Bills game. We didn't have a chance to check into the hotel before the game so we called the front desk to let them know we would be checking in after the game. The man who answered the phone was great and made sure to leave a note on our reservation to let the next shift know that we would be checking in very late and not to give our room away as a no-show. We didn't end up getting to the hotel until after 1:00am and the staff was ready for us. We got checked right in and we were in our room in no time. The woman at the front desk was so polite and made sure we had everything we needed for a great stay. Our room was clean but it wasn't very comfortable. We came with two adults and two teenage siblings (a boy and a girl) so we needed three total places to sleep. The room with the two full beds and a pullout couch seemed like it would be perfect. The room wasn't equipped with extra sheets or pillows for the pullout couch. The front desk staff helped us with that promptly. The couch turned out to be a mattress that seemed to only contain springs. It was not a comfortable piece of furniture to sleep on at all. The beds were not great but not too bad. The only other complaint was that the window in the room was cracked and the "fix" was a piece of tape over the length of the crack. Customer service was superb but hotel could use some help with the comfort part.
Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

4/10 Poor

Eliezer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything about the room felt dirty. The room smelled and the carpet was so dirty that you would have to keep your shoes on. The bathroom floor really needs a good scrub. Stink bugs kept popping up in our room. Room smelled like urine. Front desk person is very passive aggressive handling her job. She was on her phone and felt like she was avoiding customer service.
Stayed 3 nights in Oct 2025

8/10 Good

Jimmie

Traveled with family
Liked: Cleanliness, staff & service
There pool is closed
Stayed 2 nights in Sep 2025

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, room comfort
Received no maid service entire stay. Even upkk ok n request gave excuse vacant rooms have priority!
Stayed 6 nights in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dealing with staff and manager was great. Condition of hotel seemed neglected...beds were comfy...pool was closed for repairs But it was inexpensive and convenient to the location i was showing my horse....
Stayed 4 nights in Sep 2025

8/10 Good

Sumona

Liked: Cleanliness
clean room. staffs are helpful. nice.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, comfortable bedding with a breakfast. I enjoyed my stay
Stayed 1 night in Sep 2025

2/10 Terrible

Rosemary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got there to check in but was informed that my reservation was canceled no notification at all. Very upsetting and created a huge problem after traveling to get there. Will never stay in a Comfort Inn again!!!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaky faucet in shower - ran all night; phone didn’t work; linens ripped; curtain ripped; room dirty
Stayed 1 night in Sep 2025

2/10 Terrible

Alison

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Desk staff tried to assist but has no power. Room smelled of burning/smoldering plastic or electrical fire. So bad we developed physical symptoms. Was told we could not have another room even though hotel was not full. Was told we could not receive a refund. Left after 20 minutes and went to La Quinta. Do NOT STAY HERE!!!!
Stayed 1 night in Sep 2025

2/10 Terrible

Kennedy

I was very disappointed in this property. I booked 2 days September 6-7 for $133.00 per night. Subsequently the NFL schedule was released. About 3 weeks later, I recieved a call that said I would not be accomodated because of "renovations". I went online immediately and saw that I could still book a room at the hotel. The caveat is that now they were booking for $200 plus dollars more than I had reserved for. It was clear to me that my room had been taken so that they could charge a higher price since a game was in town. Really bad business not to honor committments. Will never book a Comfort Inn again
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, good breakfast
Stayed 1 night in Sep 2025

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not honor booking with Expedia Once they learned their was a major event on the date I booked they cancelled 50 reservations They told me this when I attempted to check in Of course there was no available hotels for last minute booking so we had to drive over an hour away
Stayed 1 night in Sep 2025

2/10 Terrible

Michael and Giselle

Disliked: Staff & service

Hotel canceled our reservation without letting us

They canceled our reservation without telling us. We were a pay on property reservation and I believe they canceled it because there was a big football game in the area and they wanted more money for the room. It was terrible experience to show up and not have a room.
Stayed 1 night in Sep 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
The property canceled my reservation, yet i got an email the day prior from Expedia saying it was good. Had to find another place on the day of the game and pay 4 times the price.
Stayed 1 night in Sep 2025

8/10 Good

stephanie

Traveled with partner
Disliked: Property conditions & facilities
no water pressure, found spiders (3) total, carpet feels damp and dirty, has a smell in room when you walk in. would not come here again.
Stayed 1 night in Sep 2025

4/10 Poor

Angelique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and the breakfast was surprisingly good. There were lots of options and the staff person tending to the breakfast was very friendly. Upon check-in, the person at the desk was also kind, efficient, and allowed us to check-in a bit early. The room, however, was very disappointing. The carpet had many large visible stains, the curatins were shredded, there was a peice of food on the ground, the sink drained very slowly, and the furniture looked beat up. Since we were only there for one-night and really just to sleep, we didn't bother asking for a new room but, overall, the quality of the room was not worth the cost.
Stayed 1 night in Sep 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, dog-friendly.

Pet-friendly, pleasant desk clerk. The room, hallway, lobby and dining area appeared clean. The beds were comfortable. Lots of nearby restaurants. We'd stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Marilyn

Disliked: Property conditions & facilities
Back and side doors were propped open with rocks. Carpet filthy, bathroom crusty, would not recommended and would never stay again. Coffee pot stopped working during 1st hour of breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Jake Di, St-Constant

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from Ben, it was our first time in buffalo and he gave us some great recommendations on places to eat and visit.
Stayed 2 nights in Sep 2025

2/10 Terrible

Brandon

Stayed 1 night in Sep 2025

6/10 Okay

Nicole

Liked: Staff & service, room comfort
We choose this hotel due to the proximity of Highmark Stadium. The employees who checked us in were wonderful! The continental breakfast was very basic, which was fine, but our room had a little bit of a damp mildewy smell but the beds and pillows were very comfortable!
Stayed 2 nights in Sep 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities
the manager agreed to refund money because they did not have a room for me
Stayed 1 night in Sep 2025