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Novotel Brussels off Grand'Place

4.0 star property

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Breakfast, lunch, dinner served; alfresco dining
Exterior
Exterior
Exterior
Executive Room, 1 Double Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$169
includes taxes & fees
Jan 25 - Jan 26

Explore the area

View in a map
120 Rue Du Marche Aux Herbes, Brussels, 1000
  • Place, La Grand Place
    ‪3 min walk‬
  • Place, Brussels City Hall
    ‪3 min walk‬
  • Place, Manneken Pis Statue
    ‪4 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪15 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Executive Room, 1 Double Bed

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (1 Double Bed with 2 Single Sofa Beds)

Superior Room (1 Double Bed with 2 Single Sofa Beds) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room (1 Double Bed with 2 Single Sofa Beds)

8.6 out of 10
Excellent
(51 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Executive Suite, 1 King Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Executive Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Multiple Beds, Accessible

Superior Room, Multiple Beds, Accessible | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, Multiple Beds, Accessible

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(43 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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About this property

Novotel Brussels off Grand'Place

4-star hotel in Quartier du Centre - Centrumwijk
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, concierge services, and dry cleaning. Housekeeping is available on request.
Novotel Brussels off Grand'Place offers 140 accommodations with safes and complimentary bottled water. LCD televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 13 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff.

Novotel Brussels off Grand'Place is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:30 AM and 10:30 AM.
Gourmet Bar - This brasserie serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 28 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gourmet Bar

Things to do

  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: EUR 35
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 35
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 15 2025 to January 10 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.30 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Nearby parking fee: EUR 28 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 35 (subject to availability)
  • Late check-out fee: EUR 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply
Children under 13 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Novotel Brussels Grand Place Hotel Brussels
Novotel Brussels off Grand'Place Hotel
Novotel off Grand'Place Hotel
Novotel Brussels off Grand'Place
Novotel off Grand'Place
Novotel Brussels off Grand'Place Hotel
Novotel Brussels off Grand'Place Brussels
Novotel Brussels off Grand'Place Hotel Brussels

Novotel Brussels off Grand'Place Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Warwick, Chelmsford

Liked: Amenities
Perfect location for the Grand Place
Stayed 3 nights in Sep 2025

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location, lovely room. Ideal !
Stayed 1 night in Oct 2025

2/10 Terrible

Jodie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid a small fortune to stay here and they neglected to inform us that renovations were taking place on the floor above. Instead of a relaxing few days in Brussels to end out European holiday, we found ourselves unable to be in our room during the day. When we checked in at 3.45pm our room wasn’t ready and when I went back downstairs to ask for another room, I was challenged regarding the state of the room we’d been given. Staff were unhelpful and aloof. The room was tiny, and opened onto a very noisy courtyard. It looked nothing like the photographs provided. We tried to complain but were treated like second class citizens because we’d booked through Expedia.
Stayed 3 nights in Sep 2025

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and comfortable hotel It’s my second time staying here! Highly recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Neeraj

Stayed 2 nights in Aug 2025

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carole

Liked: Staff & service, amenities, property conditions & facilities
I was very happy with my stay but I think the breakfast was over rated. I had breakfast at 9:30 and it already looked picked over. It's important to keep an eye on the dishes so they are not half full
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and good service. Great location!
Stayed 3 nights in Sep 2025

6/10 Okay

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
Great location near the Grand Place and the Centraal train station. The hotel, however, is in need of updating and refurbishing. My room was scuffed up and terribly drab and not particularly attractive. Breakfast was very common and the same very morning. I found the hotel not anywhere near worth the price. At best it may warrant about a 2.5-3 star rating at most. With some updating and freshening up, it could become a 4 star as it indicates its rating currently is but now? Uff!.a rather tired hotel in need of some modern attention. Some of the staff were lovely though. So that was good. Location is superb!
Stayed 5 nights in Sep 2025

8/10 Good

Deirdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel. Great location.

Great location just off the main square and close to the train station. Lovely hotel. Good breakfast. Only negative were the lumpy pillows.
Stayed 1 night in Sep 2025

10/10 Excellent

Cagatay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Sep 2025

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service
Perfect location! Staff and room were both great, as well. Highly recommend!
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location! Closer to all the main attractions, shopping and sights. The staff was so helpful and was able to provide us an early check in.
Stayed 2 nights in Sep 2025

10/10 Excellent

Edmund

Stayed 2 nights in Jun 2025

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located near plenty of food, entertainment. Also close to many cultural and historical attractions.
Stayed 3 nights in Aug 2025

8/10 Good

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located for food and shopping. Comfortable rooms. Disappointing fitness area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Emmanuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in Novotel. The location was ideal as it was close to Grand Place, restaurants and shoppes. We also loved the breakfast buffet. Special thanks to Aries, the bartender for the excellent customer service.
Stayed 7 nights in Aug 2025

10/10 Excellent

Alyssa

Stayed 1 night in Aug 2025

8/10 Good

Varvara

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located, nice and quiet rooms.
Stayed 5 nights in Aug 2025

10/10 Excellent

victor m

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel, expensive coffe!

Nice location, right at downtown, bad coffe service and expensive
Stayed 2 nights in Aug 2025

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything.
Stayed 2 nights in Aug 2025

8/10 Good

KARI

Traveled with partner
While the property and location were good, the room was very uncomfortable with it being so hot. I shared with staff and they asked if I called and say something but since it was middle of night we were to exhausted to call.
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Aug 2025