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Bristow Vacation Packages

Good street for bars and food- 30ish min walk from actual downtown louisville area. Issue at first but resolved and communicated well by owners. Stay if you want to support a family business instead of a hotel corporation!

Great stay

The bed was incredibly uncomfortable and lumpy. The pillows screwed up my neck. However, Kevin and Farrah at the front desk were incredibly helpful. We ate at the hotel restaurant and the food was good. Overall, the people working there were great! The beds and pillows were not to my liking but that was my only issue.

The vending machines were completely empty. On every floor. Rooms were clean and beds were comfy. Could use new or different pillows though. They get super flat. Making them get hot fast and obviously uncomfortable. The staff was great and was able to accommodate us checking in pretty late.

Clean rooms, good room service, amazing on site restaraunt and bar. In door pool is kinda small but clean

Check in was difficult because there are two separate buildings and I was not given a room number or door code or instructions about which building I was supposed to be in. The hotel spammed my email with literally 18 messages most of which were redundant and others which had links that didn’t work. The actual room was fine and in a nice area. Unfortunately for me, my particular room was directly above a bar that played loud thumping music past 2:30 in the morning on a Monday. I asked the bar if they would turn it down but they didn’t care and acted like I was crazy for asking. I couldn’t sleep. They should never put guests in this room. Parking is included but you have to register with the adjacent lot which requires you pay a fee which will be refunded eventually. They didn’t refund my fee and actually charged me an additional fee which I didn’t authorize. It took a lot of time and patience to get them to refund both charges. This place ruined my stay in Louisville, and further troubled me after I got home. I think Expedia should take them off their listing. 0/10.

While the hotel was quite nice and the staff was very friendly and helpful, I found the "pet friendly" part of the description misleading. Some hotels state they are "pet ok with fee's" and you expect a fee at every hotel that allows pets, however I was surprised at the amount. I think all hotels that accept pets should be more specific in their information. The fee here was $40, a bit higher than expected. If pet fees were included with the descriptions they could be compared in the same way you include the room rates, helping to make a decision. Otherwise this was a very nice hotel at a reasonable cost.