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Good central location. No

Great

Beautiful hotel, super friendly staff and lovely rooms. The breakfast was delicious with plenty of choice and the bar snacks are amazing. Great location, highly recommend

Beautiful hotel, staff was friendly, helpful. Rooms were nice and clean . The gym is small only one treadmill and one exercise bike . Had to wait to use the gym otherwise everything was great

I felt like a princess and my prince. Ivanfrom the bar was so helpful with local information. He also spoke 4 languages. The front desk staff was attentive even when busy they looked up and acknowledged my presence. The room was immaculate. Easy to access with a huge bath. Chandelier in the center. Tea and coffee . Breakfast was wonderful with a great staff. Best stay on our 22 day Italy trip.

Close to the main station, the metro and other public transport, and walkable to the main tourism locations. Lovely well-conserved late 19th century building. I had a spacious high-ceilinged room in traditional style with a mosaic patterned floor. The hotel lift is a wonderful piece of century-old engineering, which works most of the time - and will probably be fine by the time you read this.

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

This is a well located property. Very nice location close to the old city and all the wonderful food and prime places to see. I would love to give a 5 star rating but in honesty this is not a four star property. We were disappointed with the room, the bed and pillows were not comfortable. The breakfast was just not that good much to our disappointment. In the city with delicious cappuccino, they were horrible here. Not even a whiff off salmon to be found. A serious phone call requesting assistance for help to the front desk was met with a sorry we can't help you. Just not ready for prime time. I will look elsewhere on my next trip to Genoa.