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Mandarin Oriental, Boston

5.0 star property

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Lobby
Royal Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, minibar
Point of interest
Breakfast, lunch, dinner served; local and international cuisine
Royal Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Gym
  • Breakfast available
  • Pet friendly
  • Room service

Explore the area

View in a map
776 Boylston St, Boston, MA, 02199
  • Newbury Street
    ‪1 min walk‬
  • Copley Square
    ‪5 min walk‬
  • Fenway Park
    ‪16 min walk‬
  • Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Room, City View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Premier Double Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Residential)

Separate tub and shower, deep soaking tub, designer toiletries

Suite, 1 King Bed (Residential)

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(8 reviews)
  • 410 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Premier, Hearing & Vision Accessible)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Accessible (Premier, Hearing & Vision Accessible)

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Room, 2 Double Beds, Accessible, City View (Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Premier Double Room, 2 Double Beds, Accessible, City View (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Premier)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed (Premier)

10.0 out of 10
Exceptional
(6 reviews)
  • 530 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Premier)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Double Room (Premier)

9.6 out of 10
Exceptional
(4 reviews)
  • 530 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 410 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Residential, Roll-In Shower)

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Accessible (Residential, Roll-In Shower)

  • 1044 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Royal Suite, 1 King Bed

  • 2600 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Back Bay)

Suite, 1 King Bed, Corner (Back Bay) | Living room | LCD TV, video-game console, DVD player, pay movies

Suite, 1 King Bed, Corner (Back Bay)

  • 1080 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Presidential Suite, 1 King Bed

  • 1700 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Mandarin Oriental, Boston

5-star Boston hotel, connected to a shopping center in Back Bay
This hotel features a full-service spa, a restaurant, and a health club. Other amenities include a bar/lounge, a sauna, and WiFi in public areas.
Mandarin Oriental, Boston offers 148 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature Frette Italian sheets and premium bedding. LCD televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Boston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Mandarin Oriental, Boston features a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is available for a surcharge.

Business amenities at this 5-star property consist of a business center, a meeting room, and limo/town car service. Event facilities measuring 10000 square feet (929 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Ramsay's Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 72 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 to 65 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ramsay's Kitchen

Things to do

  • Full-service spa
  • Health club
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 65 per person
  • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0014960351
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Boston Mandarin Oriental
Mandarin Oriental Boston
Mandarin Oriental Boston Hotel
Mandarin Oriental Hotel Boston
Mandarin Oriental, Boston Hotel Boston
Mandarin Oriental Boston
Mandarin Oriental, Boston Hotel
Mandarin Oriental, Boston Boston
Mandarin Oriental, Boston Hotel Boston

Mandarin Oriental, Boston Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 365 reviews
Rating 8 - Good. 48 out of 365 reviews
Rating 6 - Okay. 15 out of 365 reviews
Rating 4 - Poor. 9 out of 365 reviews
Rating 2 - Terrible. 7 out of 365 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful. The hotel is exceptionally clean and well appointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Bed were very comfortable
Stayed 1 night in May 2025

10/10 Excellent

Niki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Most perfect location in Boston.
Stayed 2 nights in May 2025

10/10 Excellent

Susan, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been to the spa before but not the hotel. I had a room for one person thst had a sofa, king size bed and table with two chairs. They offer turn down service at night and the maid gave me two chocolates with a small card the had a beautiful line from a Bob Dylan song. The food was perfection. My only negative is the spa. They don’t give facials of manicures or pedicures anymore. The services all cost between $300-$450 each. They should have a slightly less expensive menu of services for people staying there
Stayed 1 night in May 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome except for checkin. 90 min late
Stayed 1 night in May 2025

10/10 Excellent

Yosetty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Maria, Plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

robert

Stayed 4 nights in Apr 2025

10/10 Excellent

Sae Chan

Stayed 3 nights in Apr 2025

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boston Back Bay

Amazing! Hands down the best hotel we have ever stayed in! Perfectly clean, very attentive and the most friendly staff we have ever encountered! Everything was arranged for a great stay! We will definitely stay there again.
Stayed 6 nights in Mar 2025

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay … super location … very clean… great valet staff :)
Stayed 3 nights in Mar 2025

10/10 Excellent

Kailei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Xiayang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Laurie

Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Mandarin Oriental Hotel. They upgraded us because the room we booked was not ready yet. The hotel is safe and connects to the Prudential mall for shopping and more dining options. The staff and service were exemplary. We will definitely stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

XUEFEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our four nights stay at mandarin Oriental Boston. The room was spacious and room service was top notch. Will be back in the near future.
Stayed 4 nights in Feb 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful luxury hotel worth the price

We had a lovely stay here. Beautiful spa that we took advantage of even though we didn’t book an appointment. Very welcoming and helpful staff. In the heart of boston. will be back!
Stayed 1 night in Feb 2025

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except for the delay in check-in, excellent.
Stayed 1 night in Feb 2025

4/10 Poor

Lizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a guest for three nights this week and stayed on the 8th floor. Room 828. My entire stay I had guards and random men in suits pacing on my floor, in front of the elevator and sitting across from my door. At times I very worried to leave. And I felt uncomfortable walking the hallways with all these people. What was going on? Was a high profile person in the hotel? Was there a safety issue? No one would tell me what was going on. I want to know. I’m still anxious about it. It was incredibly uncomfortable as a single women staying in a hotel alone. What was happening where I wasn’t even allowed to be notified? Was my safety at risk? And if someone else was being protected, why couldn’t the hotel just have the decency to tell me, so that I knew what was going on. This was immensely unprofessional behavior. I paid to stay here also, and a lot of money. And this situation on my floor made it so uncomfortable. It was near unbearable. This is a very nice hotel in theory but the lack of communication and leaving guests in the dark like this made it such a horrible and vulnerable experience. What was going on? I’m still anxious about it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Zhimin, Irvine

Stayed 8 nights in Dec 2024