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DoubleTree by Hilton Boston - Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Boston - Downtown

Exterior
Lobby
Breakfast, lunch, dinner served; American cuisine
Exterior
Deluxe Room | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
$229
includes taxes & fees
Aug 10 - Aug 11

Explore the area

Map
821 Washington Street, Boston, MA, 02111
  • Boston Common
    ‪10 min walk‬
  • Copley Square
    ‪15 min walk‬
  • TD Garden
    ‪3 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, City View

9.6 out of 10
Exceptional
(11 reviews)
  • 375 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View

Room, City View | Premium bedding, in-room safe, desk, blackout drapes

Room, City View

8.0 out of 10
Very good
(9 reviews)
  • 375 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room

8.0 out of 10
Very good
(5 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

King Room, 1 King Bed

9.0 out of 10
Wonderful
(72 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Room, 2 Double Beds, Accessible, Non Smoking | Bathroom shower

Room, 2 Double Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Double Room

9.0 out of 10
Wonderful
(63 reviews)
  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

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Meeting facility

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, (3205)
$343 nightly
The price is $343 total
includes taxes & fees
Hilton Boston Park Plaza

About this property

DoubleTree by Hilton Boston - Downtown

4-star hotel in Bay Village
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking.
DoubleTree by Hilton Boston - Downtown offers 267 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Boston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Guests can use the indoor pool and health club at a partner property. Onsite parking is available (surcharge), along with a car charging station.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
Wisteria - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Covered valet parking on site (USD 63 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 23 to 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Wisteria

Things to do

  • 24-hour gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference space

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2000

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 23.00 to 23 per person
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Covered valet parking fee: USD 63.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - C0015000351
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Boston Downtown DoubleTree
Boston Downtown Hilton
DoubleTree Boston Downtown
DoubleTree Hilton Boston Downtown
DoubleTree Hilton Hotel Boston Downtown
Hilton DoubleTree Boston Downtown
Doubletree Boston - Downtown Hotel Boston
DoubleTree Hilton Boston Downtown Hotel
Doubletree By Hilton Boston
DoubleTree by Hilton Boston - Downtown Hotel
DoubleTree by Hilton Boston - Downtown Boston
DoubleTree by Hilton Boston - Downtown Hotel Boston

DoubleTree by Hilton Boston - Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1005 reviews
Rating 8 - Good. 246 out of 1005 reviews
Rating 6 - Okay. 104 out of 1005 reviews
Rating 4 - Poor. 55 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Erin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, clean and at a convenient location. The hotel has a bar, restaurant and Starbucks in the lobby. The staff at the Wisteria restaurant downstairs were nice, however, the service is not great. The staff needs better training as there is long wait times for everything you need because they don't check on you. I had to look for the waiter who was MIA for a while and she was at the bottom of the steps on her phone. I went two days for brunch and service was the same both days with different staff. Besides that the food and drinks were good. The hotel is walking distance from Boston Common park, AMC theater, restaurants (including the famous Cheers bar). Parking at the hotel is not free. I saw a sign that said $65 a day for parking.
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boston Downtown Doubletree

The stay was great. The room was quiet and clean. The staff was very helpful and nice.
Stayed 1 night in May 2025

2/10 Terrible

Makenzie

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I was downgraded upon check in, told they could not do anything for me because I booked through a third party (Expedia) and then lied to about a room that was available then suddenly unavailable. The staff was so rude and then talked about me amongst themselves when I left the counter when I was still in earshot. Terrible customer/guest service.
Stayed 1 night in May 2025

4/10 Poor

Brianna

Disliked: Staff & service
.
Stayed 1 night in May 2025

10/10 Excellent

Vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were glad that we booked this location as it was very convenient and close to the tourists attractions. Nice and specious rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rajat

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort

Overpriced and shabby

The hotel was in a good location close to the shopping centre and the harbour area. The staff were friendly and helpful. Sadly the room was not clean on arrival. Dust had gathered in the handles of the dated furniture and had not been cleaned. We had plumbing issues with both the toilet and basin tap. Towels and bedding had holes in. We were visiting during the marathon and paid almost £3,000 for the room for 6 nights, no food included. This was not a first class experience.
Stayed 6 nights in Apr 2025

10/10 Excellent

Elsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, comfortable beds and great customer service. Our second time staying here, we will definitely be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay! Very Recommended!

It was amazing! Everything was perfect: staff, location, amenities, food. Very recommended.
Stayed 5 nights in Apr 2025

10/10 Excellent

TERESA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Permsak

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great staff
Stayed 3 nights in Apr 2025

4/10 Poor

Brandon

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room I booked wasn’t “ready” and I showed up two hours after check in. Offered me two other options then told me those also weren’t “ready” finally got a room even though I booked 2 weeks ahead to not deal with this. There’s no parking, only hotel I’ve ever seen this issue with? And they walked into my room no knock at 8:30 am. Check out is 11. Why were they in my room so early but no rooms were clean or available when I book 2 weeks ahead and pre pay?
Stayed 1 night in Mar 2025

8/10 Good

Ali

Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was clean and quiet. Staff was very nice and helpful.Breakfast was delicious and healthy. It was walking distance to the metro. It was the perfect hotel for our vacation. My only complaint was that parking was expensive and an added charge. It was something like $63 a day, but I hadn’t budgeted for.
Stayed 4 nights in Apr 2025

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room I been on 2nd floor 247 no sun coming from window no diffence live in basement
Stayed 2 nights in Apr 2025

6/10 Okay

Siu Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unreasonable deposit

I am surprised that the hotel ask for a USD100/night deposit but never show this in the website. It means 700 for 7 noght, if over 7 days, you need to pay further deposit at day 7. It is very uncomfortable to me as im not ready much additional funding for this booking even i know they will not be charged.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Paige

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had outlets that were too loose to hold a plug. The hairdryer was broken and there was a weird noise that was annoying at night. Overall the whole place needs some attention
Stayed 3 nights in Apr 2025

10/10 Excellent

Aya

Stayed 2 nights in Apr 2025