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I arrived and I had message them and told them the time and date as they requested but they made no effort to accommodate me and said there was no room in the vehicle to pick me up. My Chinese gf fight with them until finally a car showed up a hour later but was over full of people and we had to squeeze in, at arriving at hotel they said they never got the money and Expedia stoled it and they only receive $30 a night and they was refuse give the free breakfast. Also initially they said I did not book a room and my card was not charge but for 3 days say it they could charge they would but refuse cancel the room so I could make other plans saying they would keep the money if it eventually showed up in the computer stating its pc error.. how ever I believed it was just lag time from Expedia for them to receive the funds they would tell my gf in Chinese there no reservation while telling me they refuse to cancel the order even it never went through .. Then they said I did not pay $89 even know I had the receipts saying I was scammed online and I could not get the free breakfast or pay for it because I was a foreigner, I should log on and pay $25 also the sign said the breakfast is $5 at the hotel but they would not let me pay. and the hotel room luxury one. I had purchase was $30 a night not $89 I had paid. so either way I felt I got ripped off and staff was unhelpful and did not try anything to fix the situation just refused to talk to us and would just walk away say I was scam

Absolutely 5-star experience! Everything about this hotel exceeded my expectations. The location is super convenient, close to restaurants and transport. The room was spotlessly clean, spacious and well-equipped with comfortable beds. Staff members were polite, warm and responsive to all my requests. Breakfast had a great variety of delicious food. I had a relaxing and wonderful stay, will definitely come back and highly recommend to everyone!

The service was very good, the breakfast was good, the Italian restaurant was nice.

It is a wonderful hotel. it is located in a good area in the city next to a huge park. We had an issue with closing our curtains and we got upgraded to every nice suite. The breakfast was amazing. I enjoyed every minute in this hotel.

Great stay at Vienna Hotel! Perfect central location near the Canton Fair, with plenty of shops and sights nearby. The front desk was warm and welcoming—check-in was fast and easy. Our room was spotless and comfortable. As a business traveler with family, I really appreciated the thoughtful service throughout. We loved everything and will definitely stay again on our next trip to Guangzhou!

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