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Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Perfect location! Staff was very friendly and helpful. The property was clean and had a fun vibe.

I had an excellent stay at Melrose Place Boutique Hotel. The staff, hospitality, ambience, location, security were all top notch. I will be back!

This Hotel along with staff is top notch very well appointed rooms staff fantastic highly recommend