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Black River Falls Vacation Packages

needs cleaned better between guest

GREAT

The front desk person was very kind to let us enter our room 2 hours ahead of check-in because my husband had eye surgery and needed to lay flat immediately. She even changed our room to one that was closest to the door. Rooms were very clean, TV was nice size, breakfast was average (the staff did keep messes wiped up). The bathroom door was very squeaky for middle of the night use. All in all, a nice place for the money.

Two hours after settling into our rooms. My daughter's were in their hotel room and a couple came walking into their room. This couple was given a key card that opened the door. I was in the room next door and heard a scream as my one daughter had been changing clothes when they walked in. Luckily the couple was nice and left. A few minutes later the front desk person came up and told my daughter's they had to go another room as the hotel had given out the wrong room. My daughter's packed up, moved rooms. When we got them to their new room it had no security locks. We went to the front desk and was told "its fine, nothing bad happens here." I explained my daughter's already had someone access their original room and this was not acceptable. The person then assigned them to another room. In that room when we they went to use the bathroom they food feces smeared all around the bottom of the toilet base. We reported this tonthe front desk, we were advised there were no other rooms available and that they would clean it up. We went to our event fornthe evening and returned to find no one had cleaned the bathroom. At this point I requested a refund and the girls came into my room and left early the next morning. I was denied a refund and they have not responded to any further correspondence I have sent. Very disappointed.

Hot tub worked. Pool was nice. Shower pressure excellent.