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Hotel Ortuella

2.0 star property

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Photo gallery for Hotel Ortuella

Exterior
Single Room | Bathroom | Shower, free toiletries, hair dryer, bidet
Front of property
Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
$87
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
Avenida Bilbao S/n Pol Granada 1, Ortuella, 48530
  • Place, Museo de la Mineria del Pais Vasco
    ‪3 min drive‬
  • Place, San Mames Stadium
    ‪11 min drive‬
  • Place, Guggenheim Museum Bilbao
    ‪13 min drive‬
  • Airport, Bilbao (BIO)
    ‪19 min drive‬

Room options

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Bathroom sink

Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room

Single Room | Bathroom | Shower, free toiletries, hair dryer, bidet

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Ortuella

Hotel in Valle de Trápaga
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, multilingual staff assistance, and a reception hall are onsite.
Hotel Ortuella offers 20 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Hotel Ortuella is a smoke-free property.

Continental breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekdays.
Restaurante HotelOrtuella - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Weekday continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 4 to 14 for adults and EUR 4 to 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante HotelOrtuella

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 10 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 4 to 14 for adults, and EUR 4 to 14 for children
  • Crib (infant bed) fee: EUR 10 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Ortuella
Ortuella
Hotel Ortuella Hotel
Hotel Ortuella Ortuella
Hotel Ortuella Hotel Ortuella

Reviews

Hotel Ortuella Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 42 out of 96 reviews
Rating 8 - Good. 37 out of 96 reviews
Rating 6 - Okay. 12 out of 96 reviews
Rating 4 - Poor. 2 out of 96 reviews
Rating 2 - Terrible. 3 out of 96 reviews

Reviews

8/10 Good

Tyron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable, it was just for overnight. There is not much around by it was perfect for us to stop over.
Stayed 1 night in Jul 2025

10/10 Excellent

Arwel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient for ferry crossing
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Ortuella

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .
Stayed 1 night in Jun 2025

8/10 Good

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Agnieszka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, friendly staff, free underground parking is a bonus
Stayed 2 nights in Apr 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

David

Very clinical internally no nearby bars - the on site cafe/bar - uncomfortable.
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stopover

We have stayed here before. It is close to The ferry port. It is also close to the railway station for a trip into Bilbao
Stayed 1 night in Nov 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a nice room in good condition. The property was clean and well kept. There’s parking in the basement and surface parking on 2 sides of the building. The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge. The hotel has an attached gas station and convenience store.
Stayed 3 nights in Sep 2024

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

Lovely clean rooms. Menu del Dia in restaurant was lovely and reasonable.
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to ,but staff very helpful and happy .parking small underground ,but easy to use .food excellent and reasonable .😎
Stayed 1 night in Jun 2024

8/10 Good

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!
Stayed 1 night in Oct 2023

4/10 Poor

Alan

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect

Clean spacious and very comfortable. Will certainly use the hotel again when travelling to Spain. Great value for money
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 1 night in Oct 2022

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location on outskirts of Bilbao for overnight stop on way to ferry back to UK
Stayed 1 night in Sep 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for motorcycle stopover before ferry

Great secure free garage parking. Basic but comfortable accommodation and clean. I would happily stay here again if taking a morning ferry from Bilbao
Stayed 1 night in May 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities

Handy stopover for ferruginous

Very handy stopover for ferry next morning. Secure and safe underground carpark. Food was available but cannot comment as we did not partake. Bed a bit hard and pillow a bit lumpy for me. Very clean. Overall would use again.
Stayed 1 night in Aug 2021

6/10 Okay

N

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Not for us

The room was clean but smelt of drains and mosquito were an issue. All of us didn’t get a good nights sleep. It was a short stay, did the trick, but wouldn’t stay again.
Stayed 1 night in Aug 2020

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would recommend this hotel

Friendly service, good quality hotel and near Port but rather difficult to locate
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and friendly staff. Didn't like location in an industrial estate.
Stayed 1 night in Jan 2020

6/10 Okay

Steven

Liked: Room comfort
Hotel is located on industrial estate, We booked this hotel as it was conveniently located for access to port for the ferry,
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Underground locked free parking, fast efficient check in, nice quiet clean room, nice food available in site, and a good continental breakfast before the ten minute journey to the ferry! Thank you, Great service.
Stayed 1 night in Oct 2019