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Quality Inn & Suites Big Stone Gap

2.5 star property

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Photo gallery for Quality Inn & Suites Big Stone Gap

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi
Exterior
Lobby
Property amenity
Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
$114
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • Place, Crooked Road Heritage Music Trail
    ‪2 min drive‬
  • Place, The Trail of the Lonesome Pine Outdoor Drama
    ‪4 min drive‬
  • Place, Miner's Park
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(25 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking (Upgrade)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Big Stone Gap

Big Stone Gap hotel close to Crooked Road Heritage Music Trail
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Quality Inn & Suites Big Stone Gap offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites Big Stone Gap features an indoor pool and a fitness center. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This Big Stone Gap hotel also offers barbecue grills, a vending machine, and a picnic area. Complimentary self parking is available on site.

Quality Inn & Suites Big Stone Gap is a smoke-free property.

A complimentary full breakfast is served each morning between 6 AM and 9 AM.
Quality Inn & Suites Big Stone Gap has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Elevator (17 inch wide door)
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Big Stone Gap Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 356 out of 484 reviews
Rating 8 - Good. 102 out of 484 reviews
Rating 6 - Okay. 9 out of 484 reviews
Rating 4 - Poor. 6 out of 484 reviews
Rating 2 - Terrible. 11 out of 484 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The venue is clean and quiet. Our only complaint is the WiFi that is inadequate and unavailable much of the time.
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel Ever!

This was the cutest, most updated hotel I have ever stayed in. It was decorated so cute and I absolutely LOVED the cabin lime feeling. From the front lobby to the hallways and even the rooms were amazing! We will definitely be back.
Stayed 1 night in Sep 2025

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll be back!

Nice, clean room. Decent continental breakfast. Will happily stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness
Stayed 3 nights in Aug 2025

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like having to change rooms because the bottom mattress had a fairly large smear of blood on it.
Stayed 3 nights in Aug 2025

8/10 Good

Brooklyn

Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff
Stayed 1 night in Aug 2025

10/10 Excellent

AHMAD REZA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Alena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were so comfortable. Most pillows at hotels leave me with a sore neck but these were great. The staff was always kind and helpful. I would definitely stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel matches it's name...Quality!

Excellent service all the way around!! We checked in late due to rain delay at event we attended. Parking lot has plenty of light and greeted and checked in quickly. Hotel is an older hotel, but they have worked extensively to update/modernize the rooms. Rooms are large with cabin decoration. Clean and comfortable. Breakfast was solid and fresh. Recommend to anyone traveling in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and clean breakfast is good pool is a salt water pool very nice and warm. We stay here every time we come to big stone
Stayed 1 night in May 2025

10/10 Excellent

Jamaal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and very nice!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and professional stay. Staff was attentive and helpful. Room was clean, only note was that the room smelled a bit odd.
Stayed 2 nights in Jul 2025

10/10 Excellent

Drake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel in the middle of nowhere.but everything was perfect.
Stayed 2 nights in Jul 2025

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The room was clean and the bathroom was designed with grab bars and a shower that accommodates handicapped people. We wanted to give a higher rating but the bed was terrible. It was unsupportive and the pillows were very uncomfortable.
Stayed 1 night in Jun 2025

8/10 Good

Cheryl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

John

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice and comfortable place with gorgeous view.
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Stayed 2 nights in Jun 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast!
Stayed 2 nights in Jun 2025