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Quality Inn & Suites Big Stone Gap

2.5 star property

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Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi
Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi
Property amenity
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • Free WiFi
$108
includes taxes & fees
Nov 29 - Nov 30

Explore the area

View in a map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • Place, Crooked Road Heritage Music Trail
    ‪3 min drive‬
  • Place, The Trail of the Lonesome Pine Outdoor Drama
    ‪4 min drive‬
  • Place, Southwest Virginia Museum
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(25 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking (Upgrade)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Big Stone Gap

Big Stone Gap hotel close to Crooked Road Heritage Music Trail
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Quality Inn & Suites Big Stone Gap offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites Big Stone Gap features an indoor pool and a fitness center. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This Big Stone Gap hotel also offers barbecue grills, a vending machine, and a picnic area. Complimentary self parking is available on site.

Quality Inn & Suites Big Stone Gap is a smoke-free property.

A complimentary full breakfast is served each morning between 6 AM and 9 AM.
Quality Inn & Suites Big Stone Gap has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Elevator (17 inch wide door)
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Big Stone Gap Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 345 out of 472 reviews
Rating 8 - Good. 102 out of 472 reviews
Rating 6 - Okay. 8 out of 472 reviews
Rating 4 - Poor. 6 out of 472 reviews
Rating 2 - Terrible. 11 out of 472 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamaal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and very nice!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and professional stay. Staff was attentive and helpful. Room was clean, only note was that the room smelled a bit odd.
Stayed 2 nights in Jul 2025

10/10 Excellent

Drake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel in the middle of nowhere.but everything was perfect.
Stayed 2 nights in Jul 2025

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The room was clean and the bathroom was designed with grab bars and a shower that accommodates handicapped people. We wanted to give a higher rating but the bed was terrible. It was unsupportive and the pillows were very uncomfortable.
Stayed 1 night in Jun 2025

8/10 Good

Cheryl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

John

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice and comfortable place with gorgeous view.
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Stayed 2 nights in Jun 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast!
Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very very nice and well kept, felt like there was genuine effort put into the place, great breakfast and awesome pool house. Definitely one of the best hotels in Southwestern VA!
Stayed 2 nights in Jun 2025

8/10 Good

Lynda

Stayed 2 nights in Jun 2025

4/10 Poor

Belinda

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Always fun and clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My kids live the pool. We drive up and stay everytime they have a celebration. This was end of school 25. Always very nice staff, accommodating, and clean. We will be back again.
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but insanely clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time for a short trip.

It was a good experience overall..!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Piper

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We really were hoping to like it here, we did a bunch of research beforehand even. We are younger but not disruptive or disrespectful. We stayed for 5 nights.. the pool was okay, dirty and freezing cold and they claim it to be a “saltwater” pool and it was definitely not, sucks for someone like us with a chlorine allergy. Then on our last night we got in around 11pm after hiking all day long, around 11:30 we got a call from front desk saying the people below us said we were being loud.. I had just gotten out of the shower and my boyfriend was already sleeping in bed. Then I had laid down, 10 minutes goes by and the people below us are pounding on the ceiling. I called front desk and they legit did nothing about it. Whatever it wasn’t the biggest of deal. But then at 5am the next morning we were getting ready to leave, checked out front desk was nice until they thought we walked outside and couldn’t hear them when the lady at the front desk asked the man “ which room was checking out” and he said “309” than she proceeded to say “ oh does that room ring a bell,” giggles and continues to talk bad about us. After 4 nights of being quiet and respectful and then one person says we were being loud… Also they say breakfast goes until 10am, it does not they closed it early every morning we stayed there. I honestly wanted to like it here and come back but unfortunately that won’t be happening. The workers are honestly very disrespectful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tonya, Vero Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very easy very nice employees
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly and accommodating, they really helped me feel welcomed. The room I was in the first night didn’t work for me and they switched me to another room, which was amazing. So grateful for my time here. Beautiful views, clean rooms and bathrooms, comfortable and quiet. Highly recommend!
Stayed 4 nights in Apr 2025

2/10 Terrible

Heather

Stayed 2 nights in Apr 2025

6/10 Okay

PTeasa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very clean, food was good, didn’t like the fact that we had to put guests that live there as guests in our room in order to swim
Stayed 2 nights in Mar 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel of all!!! I love the decor. Plenty of room and beds are so comfortable. Great breakfast. Staff are friendly and helpful. Can't think of anything I would change. Love this place!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2025

10/10 Excellent

Dana

Stayed 2 nights in Mar 2025

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025