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Berg im Drautal Vacation Packages

We stopped at Seehotel midway to a longer destination, but it was the perfect overnight stay for our family of four. The view alone is worth the visit, but the helpfulness of the staff and the overall accommodation was perfect!

The staff, especially the front desk and restaurant staff, were uniformly excellent. They were friendly and accommodating. The room was very clean. The breakfast was very good, with the usual buffet and omelettes available. Parking in their underground garage was very convenient given the 95° heat. I would say there were two negative things. First, heavy construction is going on in the hotel. There is lots of noise between 9 and 5 PM. That is not mentioned anywhere on Hotels.com website or anywhere else, and it should be. People who are sensitive to that noise would find it probably unbearable during the day. At night, the room was very quiet. Also, there was no coffee in the room or tea, They did provide a free cup of coffee if you signed into Google and gave them a review. That is a ridiculous requirement for a free cup of coffee. Other than that, I enjoyed my visit on a quick trip and back to Vienna and would stay there again.

Everything is good except there is no A/C...

The customer service at this hotel was terrible! To simplify to a couple words "They didn't give a s***". 1. There is a boat that goes from mainland to the island where the hotel is. The boat does not run if there are thunderstorms. No one from the hotel notified us about this and told us that the boat is NOT running now and we can not get to the hotel tonight. We were lucky enough to walk down to the dock and the boat was thankfully still running. BUT if the boat had not been we would've had to get another hotel or sleep in the car. Terrible communication from the hotel. 2. One of the beds had stains, dirt and hair. It took 4 calls to the front desk for them to send someone to change the sheets. 3. The check-in process was terrible, we were not notified about any of the amenities that were included in our stay at the property. 4. The front desk service and restaurant service was terrible. The restaurant staff took more than 15 min to come to the table. We had paid for half board and they did not notify us of the extra options other than the buffet that were also included (eggs, pancakes). They even overcharged us on one of the bills. Overall, it was a terrible experience and the service was horrible.