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Staff very helpful and friendly. Room clean and modern, but did not have enough lighting - was rather dark. Breakfast was good - but restaurant was disappointing, as it offered little choice for evening meal. No Portuguese specialities, as advertised! The attached cafe with lighter breakfasts was very good. Location very good.

The hotel offers excellent personalized service which really made our stay in Berlin more memorable. The location by the zoo and Tiergarten park is really unique, so peaceful. I’d highly recommend.

At check-in, Jonas was very friendly and helpful. He gave us great directions for finding where we were on the hotel map as well as locating some of the nearby sights to see.

The hotel was wonderful, the view was wonderdul, the gym was wonderful. You can ask for coffeee and tea at the front desk to make in your room and they even give you small packets of milk. Most of the staff was wonderful. There was one female staff member at the front desk on Sunday November 8 at around 12 noon who was extremely rude. I informed her that we were leaving to go out and that they could make up the room and she got all angry and said that the room wasn’t going to be made up when I wanted it to, that it would be made up whenever it was possible. That is not the way to treat international travelers and the hotel is not cheap and for the price they charge it is terrible to have a staff member speak like this. She shouldn’t have this job if she doesn’t enjoy being around international travelers. She made me feel like I had done something wrong when all I did was inform her that we were going out. She has a very bad disposition. All the rest of the staff members were amazing and made us feel at home.