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Bartlett Vacation Packages

We stayed in a section of the hotel that was not renovated, so the carpet showed lots of wear. The updated section looked beautiful! The rooms themselves were very comfortable and the surrounding property was well maintained. The views of the creek/river behind the property was breathtaking.

There was not adequate parking. The indoor and outdoor pools were freezing with the exception of one, but that one was loaded with children. The paint was peeling everywhere. There were much needed repairs visible in the room, as well as in the pool area. The hotel only allowed one pool towel. The room had a fireplace that did not work and a toaster that also did not work. We would never recommend this place.

Staff extremely friendly. Had issues with cable 2 nd night but they got back going quickly!!

Amazing facilities as described: guest laundry, hot tub, sauna, indoor pool, outdoor pool, tennis courts, outdoor bbq space, playground, kitchen, game room area, arcade. The view from our balcony was amazing (mountain), and the kitchen had enough cookware and appliances for use. There were pool towels in addition to bath towels in the room which was very nice. The front desk provided pamphlets and information on local attractions, hikes, eateries, and ice cream. The only thing I didn't like was the dysfunctionality of the guest laundry (2 of the 4 didn't wash properly and my boyfriend had to wash our laundry 3 times). Aside from that, I would visit again.

Geat

Room and staff were wonderful. Breakfast was very very slow but the server apologized and gave us 50 % off our bill. A very nice place to stay

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.