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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Breakfast and dinner served
Lobby sitting area
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
$201
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 993 out of 1254 reviews
Rating 8 - Good. 168 out of 1254 reviews
Rating 6 - Okay. 63 out of 1254 reviews
Rating 4 - Poor. 15 out of 1254 reviews
Rating 2 - Terrible. 15 out of 1254 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Sophie, Cambridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in quiet location. Amazing roof hot pools and bus stop right outside to get into town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Morgan

Stayed 4 nights in Sep 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Shoshana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. The mountain view room was amazing. Pour over in room coffee each morning on our deck to start the day and hot tub lounge area to end our days. Location is perfect.We liked being out of the main craziness of downtown. Used the free bus pass multiple times to go into town when we wanted(it’s only a 5 min ride). The Sudden Sally restaurant next door is perfect for a good meal or grab n go sandwiches for hiking. The good folk restaurant is also amazing just a bit fancier. The staff are very friendly. I have no complaints about this hotel. We would definitely stay there again!
Stayed 6 nights in Sep 2025

10/10 Excellent

Sooraja

Na
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 6 nights in Sep 2025

10/10 Excellent

SHARON ZHI YAO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, charming, convenient. wouldn't hesitate to return!
Stayed 4 nights in Aug 2025

10/10 Excellent

John Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Sep 2025

10/10 Excellent

Steven H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub. Location. Covered parking. Front desk very accessible and friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in May 2025

10/10 Excellent

Rengachari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, especially the hot tub, and the pool area. Impressive restaurant and bar.
Stayed 3 nights in Sep 2025

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a nice hotel, but felt overpriced for what it was. The service was fine and the rooms were large and clean, just dated.
Stayed 1 night in Sep 2025

8/10 Good

Pooja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location; clean room; coffee was great! Parking included and convenient
Stayed 7 nights in Sep 2025

10/10 Excellent

Julien, Metn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jachikumar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa like atmosphere was amazing with the mountain view!!!
Stayed 1 night in Sep 2025

8/10 Good

mary anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super cute….everything modern looking and the rooms have everything you need. Reason I wouldn’t return is because the mattresses need to be replaced. Big time. Not comfortable. Pillows were good but the mattress provided a rough night of sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New Addition to the Banff Lineup

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting Banff, I highly recommend the Otter
Stayed 3 nights in Sep 2025

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Comfy beds. Loved all the Rocky Mountain products. Friendly staff. Would stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kamol, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

TAI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
♡
Stayed 3 nights in Sep 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Loved it.
Stayed 2 nights in Sep 2025

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is located directly on Banff ave and is walking distance to shops and restaurants. We also received a bus pass for the duration of our stay- which made for easy access when we didn’t want to walk. We were a bit surprised that we couldn’t use the bar at the hotel until after 4pm, and that coffee wasn’t available until after 6:30am. We were staying in Banff to hike and were often leaving at 5:30 or 6 am.
Stayed 3 nights in Sep 2025

8/10 Good

Jianping

Stayed 4 nights in Sep 2025