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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Breakfast and dinner served
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
$243
includes taxes & fees
Mar 11 - Mar 12

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Mobility Accessible

Superior Room, Mobility Accessible | In-room safe, free WiFi, bed sheets

Superior Room, Mobility Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1227 out of 1544 reviews
Rating 8 - Good. 206 out of 1544 reviews
Rating 6 - Okay. 77 out of 1544 reviews
Rating 4 - Poor. 17 out of 1544 reviews
Rating 2 - Terrible. 17 out of 1544 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

George

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No view from our room. The hotpool was nice. The restaurant/lounge needs to stay open later than 10 pm. Midnight?
Stayed 2 nights in Dec 2025

10/10 Excellent

Katelynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back. Amenities were great and staff truly went above and beyond to make our stay memorable
Stayed 4 nights in Dec 2025

10/10 Excellent

Donald

Stayed 1 night in Nov 2025

10/10 Excellent

Garett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and super service
Stayed 1 night in Dec 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great responsive staff with a beautiful view and amazing amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Noah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are amazing. Mountain view room is incredible. And the hot pools are the best in Banff bar none. Will make this the usual spot whenever we visit!
Stayed 2 nights in Nov 2025

10/10 Excellent

Emun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view is amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Naren

Stayed 2 nights in Dec 2025

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with a 15 month old baby- fab hotel, fab location- quiet yet walkable. Mia, thank you for everything!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Manpreet

Liked: Cleanliness, property conditions & facilities
Clean room and amazing amenities!
Stayed 1 night in Dec 2025

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great amenities. Unfortunately the heating unit is very loud and kicked in multiple times throughout the night to hold the room temp resulting in a very broken sleep for us. Disappointing as it looks like they spent lots of money on everything else but noisy heating units is totally avoidable.
Stayed 1 night in Dec 2025

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and the big outdoor hot tubs were amazing!
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a gorgeous and clean hotel with an amazing rooftop hot tub/fire pit sitting area. Loved the pour over coffee and tea provided each day - made the mornings feel special! The restaurant onsite was also fabulous and the parking was so easy, well-lit and clean. Would 100% stay here again. We visited during shoulder season as a couple (left the kids at home) with a few other couples in a group for a mini getaway and really enjoyed it. It’s a bit of a walk from the town centre but we all felt the 20 min walk was needed after all the awesome food and drinks we had in town. Our last day there, we woke up early, had our pour over coffee, and then walked over to the rooftop pools in our robes for a warm soak in the cold November air - it was a highlight of our trip. Just one small thing… we wished there was better light blocking around the hotel room door. The hallway lights are on all the time and are very bright, and, at least for our room and all those in our group, had the door entrance right next to the bed so if you sleep on your side, the bright light from the door is shining right at you. But it still wouldn’t stop us from staying again - that’s what sleep masks are for! These rooms also had the biggest bathroom I have ever seen for a standard hotel room, And it was gorgeous! Also love the Rocky Mountain soap company bath products provided!!! See you next time!
Stayed 2 nights in Nov 2025

6/10 Okay

kendell

Stayed 3 nights in Dec 2025

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view was beautiful and room was cleaned everyday
Stayed 4 nights in Nov 2025

10/10 Excellent

Girard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hot Tub !
Stayed 2 nights in Dec 2025

10/10 Excellent

Gareth Ross

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cozy rooms with beautiful mountain views. Wonderful rooftop hot tub. Great friendly service
Stayed 7 nights in Nov 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time. Very clean room. Staff friendly. The best part is the hot pools and sauna.
View from our room
Stayed 1 night in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Super friendly staff as expected of the typically friendly Canadians. Large comfortable room that was spotless, fun restaurant and fireside bar, two huge open air hot tubs, walkable to downtown Banff shops. HIGHLY RECOMMEND.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tyler

Stayed 4 nights in Nov 2025

10/10 Excellent

Savanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

Therese

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. The Hot Pool is definitely the best part!
Stayed 1 night in Dec 2025

10/10 Excellent

Hughsten

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, easy check-in and really nice hot tub area.
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
We had an amazing stay at the Otter Hotel. The property was beautiful, the room was clean, the onsite dinning was delicious, and the staff went above and beyond to make our stay during our anniversary a special one. Thank you again!
Stayed 3 nights in Nov 2025