See all properties

Otter Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Lobby
Mountain view
Lobby sitting area
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪18 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Banff Centre for Arts and Creativity
    ‪19 min walk‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

  • Mountain view
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (1355)
The price is $252
per night
$280 total
includes taxes & fees
May 5 - May 6
Hotel Canoe and Suites

About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 196 out of 248 reviews
Rating 8 - Good. 34 out of 248 reviews
Rating 6 - Okay. 11 out of 248 reviews
Rating 4 - Poor. 4 out of 248 reviews
Rating 2 - Terrible. 3 out of 248 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was well re-designed but the heating made it that we didn’t sleep for our entire stay. 4nights straight. You set it a a temp and it auto resets to a different temp every few hours. When it starts and runs it is extremely load. The bed is also right up against it and blows directly into you. Because we didn’t sleep I would never stay here again. The hot tub is also in the next door hotel so it’s a maze to get to. Sauna not working the entire 5 days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, the room was clean, staff were friendly and helpful, overall made for a very enjoyable experience

8/10 Good

Shylo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics of the hotel are beautiful. The hot tubs weren’t open yet but they look like they will be great. We didn’t get a chance to dine at their restaurant but it too looked very nice. Cons: the heater in the room is situated right beside the bed. So every time it kicked in during the night, hot or cold air would be blowing right in your face. The thermostat only had an auto or off setting so no way to adjust the fan. Made for a very restless sleep. The door stop for the main door is nearly in the middle of the sliding bathroom door. We stubbed our toes so many times, we finally put a shoe over the door stop. The mountain view is actually only a partial mountain view because of the high rooftops. The nightly price was fine but I’m not sold on staying here again mainly because of the heater - too much flip flopping throughout the night trying to avoid the fan.
Stayed 2 nights in Jan 2025

8/10 Good

Braelee

Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, modern, lovely!
Stayed 1 night in Jan 2025

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern.
Stayed 1 night in Jan 2025

10/10 Excellent

Elann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, decor, service, food, room etc. best hotel we have ever stayed at in Banff! Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Zaida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Mountain Getaway at Otter Hotel

Our stay at the Otter Hotel in Banff was nothing short of exceptional! The cleanliness of the hotel was impeccable, and every corner of the property reflected the care and attention to detail they put into maintaining a welcoming environment. The rooms were incredibly comfortable, offering a cozy yet luxurious vibe that made us feel right at home. The staff deserves a special mention—they were classy, polite, and went above and beyond to ensure we had a memorable stay. The room we were assigned had a breathtaking, picture-perfect view of the mountains, making every morning feel magical. Another highlight is that the hotel is pet-friendly, which made it even more special for us as we could bring our furry friend along for the adventure. The overall experience was like staying in a high-end boutique hotel, without feeling overly formal or inaccessible. We loved every moment of our stay and will definitely be returning! Highly recommend to anyone visiting Banff.
Stayed 1 night in Jan 2025

8/10 Good

emily

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay and beautiful view
Stayed 2 nights in Jan 2025

10/10 Excellent

Patamaphon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay despite the lack of reviews and construction around the property. Rooms were extremely clean and common areas were nice and brand new. Our favourite part was the pour over coffee in the rooms and access to the sister hotel hot pools while the hot pools at our hotel was still under construction. Would 10/10 stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just as you enter Banff. Rooms were very clean. Pool not quite open but was able to use their sister hotel pool, hotel canoe. Can’t wait to head back and stay again.
Stayed 1 night in Jan 2025

8/10 Good

Nikolaos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Annie Yi Ting

Stayed 2 nights in Dec 2024

8/10 Good

Annie Yi Ting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and new hotel in Banff. Service was great and the restaurant downstairs was delicious. Free transit pass to go to the center of the town. Only downside was there was no garbage cans in the room and the conditioner in the shower was not working, but everything was addressed as soon as it was brought up. I highly recommend it.
Stayed 1 night in Dec 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
I have only one dog with me and stay one night but they wrongfully charged me three times
Stayed 1 night in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Dec 2024

10/10 Excellent

Candice, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Area is nice. Quiet.
Stayed 1 night in Dec 2024

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Erik

Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Stayed 3 nights in Dec 2024