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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Lobby sitting area
Front of property - evening/night
Interior entrance
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

$231
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(173 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 812 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(54 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(101 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1778 out of 2261 reviews
Rating 8 - Good. 346 out of 2261 reviews
Rating 6 - Okay. 78 out of 2261 reviews
Rating 4 - Poor. 38 out of 2261 reviews
Rating 2 - Terrible. 21 out of 2261 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Ross

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Generally this is a nice property, and our room, though a bit small for a suite, was pleasant and comfortable. But our stay was seriously marred by a fire alarm at about 3:30 in the morning the first night, which lasted for at least 10 minutes and had guests standing in the halls (and at least one couple leave with their suitcases). Although there was a letter of explanation the next morning (or, rather, later that morning), there was no apology from the hotel management, and no refund or any gesture whatsoever offered to compensate for ruining a night's sleep. Totally unacceptable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ezra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi is Huge on deck very Good
Stayed 1 night in Aug 2025

6/10 Okay

Vera

Stayed 1 night in Aug 2025

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the indoor/outdoor vibe
Stayed 7 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near shopping / restaurants and quick walk to Bow Falls. Room was nicer than photos. Free rental of Bear spray at counter. Good ice machines. Only downside was the outdoor pool/hot tub was shut down for construction during our stay which is reason we booked the hotel. They had a part of the pool accessible next to the construction zone. Would stay again but if looking for more affordable option check around. All the hotels are right next to each other. But we enjoyed the Moose.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed interior and courtyard. Spacious and modern rooms, well appointed. Staff were terrific.
Stayed 3 nights in Aug 2025

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights. Easily walkable to centre of Banff, bus stop for gondola etc just outside. Rooms nice size.
Stayed 4 nights in Aug 2025

8/10 Good

Charlotte

Stayed 2 nights in Aug 2025

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Front desk staff were excellent. Glad to see that repairs were underway/planned for the loose pool tiles.
Stayed 7 nights in Aug 2025

8/10 Good

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive
Stayed 4 nights in Aug 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to Banff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities
Second time staying at this location. Staff are awesome and location is excellent. Reason for lower rating on facilities/amenities is only because the hot pools were under construction when I stayed there in July. Hopefully they are back up and running soon - awesome when they are! Will be back for sure.
Stayed 1 night in Jul 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just left Banff and the Moose Suites this morning, and already planning our next trip. The Moose Suited property was awesome exceeded our expectations. Thank you Moose Suites staff for making our 28th wedding anniversary so special. Kathy & Todd
Stayed 3 nights in Aug 2025

6/10 Okay

janet

Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent! Great location as well. Would be perfect with a coffee machine in lobby.
Stayed 4 nights in Aug 2025

10/10 Excellent

Patricia Marie

Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2025

10/10 Excellent

Michael Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and in Main Street in Banff. Staff was very helpful during our stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

RAYYAN

Stayed 2 nights in Aug 2025

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel on the Main Street of Banff. Well appointed and comfortable. Recommend if you want to be in the middle of the action.
Stayed 1 night in Aug 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was less than expected. The meals were brought to your table without proper dishes and flatware. Service would often bring a bowl of soup and forget things like a soup spoon. The whole idea of a bread bar where patrons have to toast their own toast is ridiculous For a hotel that costs as much as that hotel to stay in. Toast should be made in the kitchen and should be available to patrons when they order toast. Also, drinks would come filled with ice so that the actual drink was very small. This is completely unacceptable. Service in the restaurant was also subpar with many servers appearing to be upset when the patrons required a change to their order or asked for proper cutlery. This happened more than on one occasion. During our stay of three nights, the insufficiencies of the restaurant were a reoccurring Thing. Also serve real butter rather than margarine. Again, when patrons pay $1000 per night to stay at such a hotel, all of these things including small things are expected. The restaurant was a complete failure.
Stayed 3 nights in Aug 2025

8/10 Good

Johnny

Liked: Cleanliness, amenities, property conditions & facilities
No comment
Stayed 3 nights in Aug 2025

10/10 Excellent

Omer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Definitely recommended. Get a bigger room for better experience. We upgraded it once we arrived.
Stayed 3 nights in Aug 2025

8/10 Good

James

Liked: Staff & service
Stayed 2 nights in Aug 2025