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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Property preview
Lobby
Corner Suite with Spa Bath | Room amenity
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

$127
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(62 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(39 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(38 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(67 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Reviews

Banff Caribou Lodge and Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1559 out of 2871 reviews
Rating 8 - Good. 743 out of 2871 reviews
Rating 6 - Okay. 374 out of 2871 reviews
Rating 4 - Poor. 120 out of 2871 reviews
Rating 2 - Terrible. 75 out of 2871 reviews

Reviews

10/10 Excellent

Edith, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and warm and friendly staff and there is a car rental at the fromt desk too
Stayed 3 nights in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jun, Charlotte

Liked: Amenities
Great service
Stayed 3 nights in Jul 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The lighting in the bathroom is poor. A better color temperature would have made this an excellent stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Stayed 1 night in Jul 2025

8/10 Good

Bhanu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jasdeep

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Nasser

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Terri, Airdrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our anniversary getaway! The staff and treated us very well. We did a couple of spa treatments and enjoyed the site property restaurant.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leah-

Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Wonderful
Stayed 2 nights in Jul 2025

10/10 Excellent

Franklin Fletcher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very easy to go into town to get supplies and to visit National Parks. Food was a little expensive at the restaurant but food was good.. Service was great! Some of the furniture in room was dated/used. But overall, nice! I would stay here again.
Stayed 5 nights in Jul 2025

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice clean hotel, bed was comfortable and staff was friendly only thing was the suite did not have AC but nights are cool so opened the windows.
Stayed 1 night in Jul 2025

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at.
Stayed 3 nights in Jul 2025

2/10 Terrible

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately shortly after checking in we received a call for an emergency at home and had to 'check out' 15min later. Property and staff were all great and helped out as much as possible. Con: because we booked the hotel last min it was a non refundable room. Obviously the hotel couldnt do anything, and disappointing, expedia refused to show any compassion for our situation in any way. Going forward, i will be using hotels directly, or another booking app, and expedia will be un installed
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were super comfortable. Need more vegetarian dining options and egg-free desserts.
Stayed 3 nights in Jul 2025

6/10 Okay

Mohammed Shafee

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Navtej

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in, and as we enter the room I noticed the dust flying over around. The bedsheets also didn't look clean at all. Hence, we asked the hotel staff to change the bedding and clean up the room. However, they didnt listen to our concerns and told us to find a new room with my whole family around the evening. Its the weekend which makes it even more difficult to find a new place and when all we asked for was simple accommodation. Even before all this, there parking lot height was not sufficient even to enter my pick up truck into the parking lot. It should be on them to rely us this message. We could have been in a bad position. With all of this, I had such terrible experience with staff, and accommodations. The staff needs to be little more considerate and try to accommodate. There were kids with us and due to all the commontion even they got scared. Terrible experience.
Stayed 1 night in Jul 2025

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Atanas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, free perks for Expedia members, and the free transit pass was a pleasant surprise. The Keg restaurant is right in the lobby, nice hot pools and spa. Definitely recommend!
Entrance
View from our room
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room is spacious and the Keg at the hotel has very nice breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice- has a spa and the Keg on site and the parking was free. They included 4 complimentary 3-day bus passes for our family and check-in and check-out was quick and easy. Would definitely stay again and highly recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Stayed 1 night in Jul 2025

2/10 Terrible

S M

Traveled with group, Traveled with partner
Disliked: Amenities
Nothing special about the property, It's a typical lodge. My disappointment falls in the the false advertising with the property and Expedia. They showed (have since taken it down) a very inviting outdoor pool, which was the second photo in the rolodex of pictures. At $600/night, as most properties were when I was booking, that pool was the deciding factor in my booking. When I got to the property and settled in, I went to see where the pool was... well the front desk wasn't surprised to find me looking for it, as lots of customers do, except its not on the property, its a "spring" located somewhere else. Also theres no AC, so put the fan on and slept with the window open, only to be woken up all night by the trains blasting their horns as the went by, 1-2 (small) blocks away. Then there was refrigeration Semi trucks parked behind us in the morning after a bad nights sleep, constantly running as they need to keep the food cold. Another thing as well, the Gondola. We booked through our hotel the last night we were there to go up the Gondola for Dinner. We were told theres restaurants up there that serve, until the mountain shut down, as we were one of the last groups up... however, they failed to mention that 2 of the 3 restaurants were closed for a private event, and the only other one had shut down by the time we were ready to eat... $200 for the two of us to go up there, specifically for a dinner at the top of the mountain... Banff however is beautiful. But I had to share
Stayed 2 nights in Jul 2025

6/10 Okay

Teri

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We thought the hotel was OK. The rooms were a bit dated, and the amenities at the hotel were limited, such as coffee in the hotel lobby not there. Staff seemed friendly and helpful.
Stayed 3 nights in Jul 2025