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Bad Herrenalb Vacation Packages

There did not clean the fridge. There was a left over cola. They did not refill the shampoo. There was a bottle bit it was empty. There was also no extra toilet paper. After we request them, they put it into the room. But nobody knows English, so communication was really bad.

Every aspect of the hotel and spa was wonderful. The restaurant is fabulous and the staff superbly professional.

Good breakfast and restaurant with lake views

The lock on the door is broken and the door closer is broken. I had to push the screws in so that I can close the door. I didn't feel secure in the hotel; also, the elevator was not working as well. I had to go back to the car to leave the luggage and get a few things so I can get over for one night.

Clean room and helpful staff

Kids loved their downstairs bedroom with 2 bunk beds. The hotel had great air conditioning and unlimited free water.