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The Grand by SkyCity

5.0 star property

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Photo gallery for The Grand by SkyCity

Restaurant
Point of interest
Grand Opulence Suite | View from room
Reception
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
$161
includes taxes & fees
Jan 18 - Jan 19

Explore the area

View in a map
90 Federal Street, Auckland, 1010
  • Place, Sky Tower
    ‪2 min walk‬
  • Place, SkyCity Casino
    ‪2 min walk‬
  • Place, University of Auckland
    ‪6 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Accessible Grand Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Accessible Grand Room

  • Sleeps 2

View all photos for Grand Deluxe King Room With Harbour View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room With Harbour View

  • Sleeps 2

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • Sleeps 2

View all photos for Grand Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

  • Sleeps 3

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

9.4 out of 10
Exceptional
(94 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Harbour View King Room

Grand Harbour View King Room | View from room

Grand Harbour View King Room

9.8 out of 10
Exceptional
(18 reviews)
  • 301 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

9.4 out of 10
Exceptional
(28 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Accessible King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Accessible King Room

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

9.6 out of 10
Exceptional
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

9.4 out of 10
Exceptional
(23 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View King Room

9.6 out of 10
Exceptional
(12 reviews)
  • 301 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • Sleeps 2

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • Sleeps 3

View all photos for Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View Suite

  • 603 sq ft
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Opulence Suite

Grand Opulence Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • 1249 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View King Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View King Suite

  • Sleeps 2

View all photos for Grand Opulence Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • Sleeps 2

View all photos for Grand King Room With Harbour View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room With Harbour View

  • Sleeps 2

View all photos for Grand Deluxe King Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Suite

  • Sleeps 2

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  • Air conditioning
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4.9 out of 5, Exceptional, 684 reviews
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About this property

The Grand by SkyCity

5-star hotel in Auckland Central Business District
Along with 11 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an indoor pool, 4 bars/lounges, and a fitness center are onsite.
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. 65-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
In addition to a full-service spa, The Grand by SkyCity features an indoor pool and a sauna. Dining is available at one of the hotel's 11 restaurants. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a 24-hour business center, a meeting room, and limo/town car service. This luxury hotel also offers a casino, a fitness center, and spa services. Onsite parking is available (surcharge).

The Grand by SkyCity is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Cassia - Onsite restaurant.
MASU - Onsite restaurant. Open select days.
Depot - Onsite restaurant. Open select days.
The Sugar Club - Onsite fine-dining restaurant. Open select days.
Huami - Onsite restaurant. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (NZD 35 per night)
  • Valet parking on site (NZD 60 per night)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 24 for children
  • 11 restaurants
  • 4 bars/lounges

Restaurants on site

  • Cassia
  • Depot
  • Huami
  • MASU
  • The Sugar Club

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting room

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 65-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.00 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 45.00 for adults and NZD 24.00 for children
  • Self parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 60.00 per night
  • Rollaway bed fee: NZD 60.00 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland

The Grand by SkyCity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1444 out of 1946 reviews
Rating 8 - Good. 308 out of 1946 reviews
Rating 6 - Okay. 116 out of 1946 reviews
Rating 4 - Poor. 44 out of 1946 reviews
Rating 2 - Terrible. 34 out of 1946 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

VIBOL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Go
Stayed 1 night in Oct 2025

8/10 Good

Leila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was relaxing, but the water on the pool is a bit cold we thought it’s heated.
Stayed 1 night in Sep 2025

8/10 Good

Samanthi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of restaurants and cafes closeby and handy.
Stayed 1 night in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant hotel and upgraded us after finding out about our engagement. Lovely team and a great end to our New Zealand trip.
Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amenities with the gym sauna and spa facilities.
Stayed 1 night in Oct 2025

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my parents to celebrate their 50th Wedding Anniversary. They were overwhelmed with everything about their stay, from the early room access, the friendly and attentive staff, the beautiful room (and thoughtful gift they received in it), and the food at several of the Sky City restaurants including the buffet breakfast. Thank you for making their stay so memorable.
Stayed 1 night in Oct 2025

6/10 Okay

Kevin

The people in the next room were so noisy, and had been drinking heaps. My elderly wife and myself felt very unsafe at night, as our room had a connecting door to the noisy room I could not hear the TV at times due to the behavior of the next room. Won't be coming back as the stay was for a special occasion for us both.
Stayed 4 nights in Jul 2025

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 1 night in Oct 2025

10/10 Excellent

Daran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay here. Great facilities, clean & tidy. All staff were super friendly & helpful. Valet service was excellent.
Stayed 4 nights in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service
Room was great, noisy construction works during the night. Pool area needs a refurbishing. Was dated and indoor pool was cold.
Stayed 1 night in Sep 2025

10/10 Excellent

Wafiehe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna goes off too early. Went to use the sauna at 9pm and it went off instead of the 10pm
Stayed 4 nights in Sep 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Leigh, Whakatane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with pretty much everything right at your finger tips. Concierge was really helpful staff great and facilities awesome.
Stayed 1 night in Sep 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always perfect at The Grand
Stayed 2 nights in Aug 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Aug 2025

10/10 Excellent

Zandra

Stayed 1 night in Sep 2025

10/10 Excellent

Bruce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were very responsive to an issue we reported on.
Stayed 1 night in Sep 2025

10/10 Excellent

beaudine, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay cation, cant fault
Stayed 1 night in Jun 2025

10/10 Excellent

Natalie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. If I get the chance to come back to Auckland, I will certainly re-book with this hotel again. The room I was in was extremely nice as well as the hotel itself. It was in an extremely convenient location in Auckland and easy to be picked up and spotted by Ubers. There were so many dining options around the area.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kathleen-Cassey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super spacious room, friendly staff, great options for breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, great room and amenities. The coffee, water etc were fully restocked every day while we were out.
Stayed 3 nights in Sep 2025