Search Deals on

Arrecife Vacation Packages

Unfortunately, my review is too long to be contained within these confinements of 1500 characters so I’ll summarise. Unfortunately, we cannot recommend THB Flora. What should have been a lovely mini-moon / attending our friends’ wedding was dampened and inconvenienced by the abysmal service of THB Flora. When we got to our apartment, it looked tired and unswept, and we soon learned that the shower did not drain and flooded the bathroom. We put up with this. Until, on our final night, but early in the day, the air conditioning in the room stopped working and started making an awful and rather loud noise, like a chugging motor. We were refused a new room. Fortunately, the engineers insisted that the air conditioning could not be fixed, but we had now wasted two-hours of our day achieving the same outcome we’d originally requested: a new room. In this new room, the shower still did not drain and still flooded the bathroom. THB Flora is insufficient in service and provisions to be a worthy stay for anyone travelling to Lanzarote: most of the staff are rude and unhelpful, only one pillow is provided per guest and they’re so lumpy the flat mattress is more appealing, showers do not drain, toilets struggle to flush, flushing toilets send gurgling water back up bathroom and kitchen sink drains, and the quality of your amenities is a pot-luck depending on which apartment room you are assigned. Invest your money in a nicer stay somewhere worthy of your precious relaxation time.

The staff were so friendly,the hotel is in a good location ,very clean and the do a amazing buffet breakfast .Will deffinetly be back.

We had a 7 night stay at the Grand Hyatt, Yaiza. The hotel was very clean throughout and had a gorgeous smell wafting around, especially in the reception and other common areas. The staff were mostly helpful and friendly, however the food was unfortunately just okay - most dishes were too salty for my taste and very repetitive. Choices at breakfast were good. Entertainment was poor, 1hr each night and the quality of the performers was variable. However, the hotel is in a great location, a very short walk to the beach and the Rubicon Marina which had a variety of shops and restaurants to browse or buy from, nice areas to walk or to just sit by the Marina and watch the world go by.

Such lovely hotel helpful staff. Oliver really helped me with my room when I first checked in, very passionate and wants to make sure guests are happy. I met some lovely people. The pool bar in the day the music was great and the staff were full of joy and smiles and made the guests laugh like a family. Definitely will be back to stay at this wonderful place. Rooms are stunning

We really liked our two weeks at the hotel. my wife and I. I was however more than slightly unhappy by the lack of heating in the pools, which I reported through Expedia as well as not being offered a VIP upgrade or a few hours late checkout. The hotel guest services came back to me within hours and while it didn't make the pools warmer it did make us feel hugely better. Part of the remedy included the later checkout. I have to say the hotel restaurants have a have fantastically extensive menus with dishes which are genuinely fresh and well prepared. With staff who were always polite and flawless in their services. Added to which the hotel IT system clearly worked very well as the staff at a restaurant or bar would ask how was such a thing we had asked about relating to our minibar for example. It made us feel that what we said mattered and was being taken seriously. The other thing to keep in mind is that the hotel offers a really extensive range of activities which you need to log onto the app to know about. These including but not limited to, shooting, archery, cooking, mixing drinks, tennis. The list really is long. This was the first time we have stayed at a Secrets hotel, and we think it may not be our last. I would certainly recommend the Lanzarote Secrets.