2/10 Terrible
Matthew
Traveled with family
Apr 21, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! The photos are lies. This place is awful. The fountains are empty. There is construction everywhere, not just at the restaurant that burned down, but all through the halls and rooms. There is no view of the ocean because construction fencing surrounds the pool area. There is exposed wiring in the hallways, splattered paint on the walls and floors, painters tape left all over the place, broken floor tiles, cracked concrete, the list doesn't end.
The pools are disgusting, they're never cleaned. We woke up covered in dozens of bug bites.
There's a reason they don't offer refunds. They know they can use their photos to get you to book the place and that once you arrive you will want to leave. But they have your money and that's all they care about. We couldn't stay and left for another hotel and just ended up eating the cost of 2 hotels. It was probably cheaper than the medical bills we would have had if we had stayed at the Ona Alborada Apartments. WORST PLACE EVER.
Matthew
Stayed 14 nights in Apr 2025