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Andrews Vacation Packages

The property was extremely dirty. I’ve never felt like I needed to wipe down my room, switches, etc., but there was visible dirt and stains as if the room hadn’t been cleaned. I was moved from a king, which I requested, to a double without any sort of compensation or notice. I attempted to call down to the desk, but the room phone didn’t work. The associate was kind and came up to reclean, but it was still not enough. I realized they didn’t sweep and were just moving the dirt and hair on the floor. While the property is older being nasty or dirty and being rundown are two different things. I was disappointed, but also in a pinch and couldn’t do much about it. Breakfast was a redeeming piece, as it was hot and the staff was kind. I won’t be staying in the future.

Children maybe should be charged extra

It was good room, good price, they are remodeling at the time of this review, 7-21-26, some flooring is missing and elevator isnt working so can be a pain for many on 2nd,3rd,4th floor. But the rooms are still in great order. Staff was helpful and curtious so a big thumbs up for that. Appologised for the issue during remodeling but its understandable in my opinion. And the A.C was cold a.f which is a huge plus, along with bathroom clean even the ones in the main lobby.

When I showed up at 6:30pm I had to wait in line for 20 min for the desk rep to appear (sign on counter stated “back in 10 min”). My bathroom had mold in the shower, pipes exposed. A/C was extremely loud and made knocking sounds when it would shut off. The stairwells were filthy. In fact dried up diarrhea from a pet hadn’t been touched. I will never stay there again. I will say the 2nd day the front desk attendant (different person from day one) was very helpful and present the entire time.

Everything was excellent! Will come back and stay again!