2/10 Terrible
James
Traveled with family
Jun 26, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Probably worst stay I have ever had. Set up a shuttle pick up at rail depot a couple weeks before. When I arrived at 1015 PM, called to confirm the pick up at the rail. They confirmed. I waited a while to not be annoying and practice patience. Called again. They said the driver was waiting for me at gate 6, which is of course at the airport. By time I got to hotel, it was like 1130 PM. Took a while to get checked in, which would have been fine except I was already delayed quite a while. Then the attendant tells me I have room 118 and that she had never checked anyone into that room before. Departing attendant said she had not either because it wasnt operational cuz TV and kitchen don't work. I am so exhausted I just say whatever as long as AC works. Put that fiasco aside for a second. I had two rooms, each two queens. I get to second room 301 I think. It is a single queen. So I call down to front desk to ask what's going on. Short of it is the front desk gal was incompetent and wouldn't or who knows was competent enough to switch my room. So ended up with one room that was not fully operational and the other where we had to sleep on the floor after we were delayed an hour from arriving at hotel from their incompetence. Great start to the vacation.
James
Stayed 1 night in Jun 2025