6/10 Okay
Brandon
Apr 19, 2025
Disliked: Staff & service
i called the day before driving out from bay area because i booked the hotel in my husbands name but used my card and im still waiting for my renewed license to come in the mail . the male staff i talked to told me to bring the temporary paper id i had got from the dmv and come in with my husband to the front desk to check in , we got to the hotel around 11 pm after being at disney land all day with my 3 kids and from the very first greeting the male staff working at the front desk seemed like he was upset not sure why maybe me ringing the bell to get some help annoyed him but the whole process was extremely stressful and uncalled for . i explained the situation to the man and before even caring to help me he asked if my car was parked outside i said yes he told me you need to move it . i explained that the staff needed both me and my husband to check in and i didn’t want to leave my kids alone in the car out of sight and he kept telling me he understood but wouldn’t help me till i moved the car i asked so can i check in without my husband so he can stay in the car and he said yes he didn’t even need my husbands id…..and then he told me the paper drive license i have he wouldn’t accept as a id i told him what the staff told me the day before and he kept telling me how no hotel around here will take it and he could cancel my reservation no problem he mentions this to me about 4 times it made me really uncomfortable, i offered to show my expired id and he said that wouldn’t wor
Brandon
Stayed 2 nights in Mar 2025