4/10 Poor
Katie
Traveled with partner
Feb 19, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Failed to advertise that the hotel was 2 stars not 3 also they didn’t tell us beforehand that the place was being renovated meaning the noise was very loud (from 10am-midnight). Another thing was that there was supposed to be tea and coffee facilities which we were told we could use when we got there but ended up being told we couldn’t. Demanded a £100 deposit upon arrival which was almost the same amount we paid for the whole entire stay (cash or credit card only). Also it was the loudest hotel we’ve ever stayed at. Lots of things were broken when we arrived like the toilet seat had a crack in it that was duct taped up, the shower head holder didn’t stand up by itself, one of the bedroom lights didn’t work and there was a hole in the ceiling where the smoke alarm should have been. The bathroom was also freezing cold where it would be hard to stand on the floor without shoes on because it was so cold. The hotel site also shows luggage storage which ends up just being your luggage put behind an open stair case for anyone to come along and take. Mainly the noise from above was absolutely unbearable and carried on into 1am most nights and meant it was very hard to sleep, we even debated finding a new place to stay. The hotel offered a central place for us to stay and the staff were polite but that’s the only positives.
Katie
Stayed 3 nights in Feb 2025