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Cleanliness was an issue for me. The Hotel wasn't clean therefore I felt unclean. Dust on the wall attached hair dryer and a lot of other surfaces. No bathmat, no washcloths, scratchy towels. Bed linens were the bear minimum, one crummy pillow, and just sheets, no blanket option. One member on staff running around trying to do everything, front desk, paperwork, checking if rooms are ready, answering to customers, leaving the front dest un attended when customers need to get help and out the door. All I want to say is I will not be back to stay there.

Clean rooms, friendly staff

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Very nice staff and ready our room before checking time

Staff amazing especially Jennifer ( Baby Bear ) made us feel very welcome & provided exceptional service John the Chef was great too , he couldn’t do enough for us & has a tremendous passion for his food Nickolas our sever , always smiled & was very attentive Our Room with the pool was very nice , but wouldn’t stay in any other room there Hotel in general was too far away from the Santorini we all love & see photos of My suggestion is to stay on the Cliffs at Fira or Oia for a few nights , for the magical Sunsets , Restaurant's & Shopping Then go & rest up at Splendor Resort & feel the LOVE ❤️

The property, service and food were amazing! Highly recommend.

The Santorini Secret Premium is the best hotel in Oia. Gorgeous location with people stopping by just to take pictures of it. Staff was amazingly helpful and catered to our every need at the hotel and with arranging transportation and sailing trip. A true gem.

Amazing staff, front desk was super helpful, fantastic location, the location was so good sometimes we had to fight through the picture taking tourists from the cruise ships!