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Alvarado Vacation Packages

Good place but not very clean I saw some creatures

N

Convenient location and cheap DFW parking. The front desk is always understaffed though.

Rooms are large and clean. Location is wonderful.

First - the entire staff was incredibly friendly and professional. This review is directed at the owners and management. When we arrived for market, the AC was out on the bottom floor. We were told it was temporary. We later found out upon checkout that the AC had been out for more than 3 weeks. In triple digit heat, this is extremely brutal for the staff. This affected the front desk, coffee shop, bar and restaurant. First night. Our rooms were nice. Clean. Love the floor plan. We were staying on different floors. Yet, on both floors our ice machine was out of order. In the morning, we had cold showers. Ugh. Second night. My room kept getting hotter and hotter. I realized the AC was out. I called down and was immediately moved to a suite, which was phenomenal. Gorgeous room. Definitely didn’t expect this and appreciated this!!! So as I write this… it just appears as though not enough is being done to maintain this hotel. We’ve decided not to stay again when we return to market in January.

Clean room

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?