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Alcoa Vacation Packages

Everything was great except the mandatory timeshare pitch to get the parking pass. After a 12 hrs drive to get there it was the last thing I wanted any part of. Very cheesy. You can do better than that! Whomever had that great idea needs to go back to the used car lot.

When having this listing on Expedia, it should clearly say that waterpark is not included with the resort. It’s very misleading. So you make reservations because you want to take your kids to a waterpark and turn around and have to spend additional money for waterpark tickets.

This was a great place, up in the mountains, within the Smokey National Park. The last turn in and up to the property was sharp and somewhat tricky to see from the one direction, so just know that. I for one wanted to see bears and the fam and I saw 3 - it was great! Our room(s) were much larger than expected and my son really enjoyed the jet bath!

You won't see us again.

I would have rated it better, but for a hotel within 15 minutes of the largest privately owned offroad park, they don't offer trailer parking. When asked where to park a trailer they said next door at the Days Inn and make sure you take all valuables out of the vehicles. That wasn't very reassuring of a safe stay. Other than the parking issue and the strong odor of air fresheners it was a good place to stay. They also offer pet friendly rooms which may have had something to do with the strong air freshener smell. If you have a trailer, I'd stay at the doubletree across the street. They have plenty of parking and it looks more secure.

Great service, staff was welcoming and friendly! Rooms were very clean and beds were comfortable. Great location everything was within walking distance.

I realize bell hops are a thing of the past but when two women 65 and 88 are struggling to get bags from a car, and two able bodied young men wearing hilton ids are watching them struggle and choose to be on their phones, and do not offer to help but keep their noses in their phones, it is just rude and lacking kindness. Not a great first impression. The desk staff are all awesome. Helpful, willing to go the extra mile, fun and engaging, each one! Valet guys appear lazy, uninterested, unhelpful and preoccupied.

Nice staff