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HS HOTSSON Hotel Acapulco

3.5 star property

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Photo gallery for HS HOTSSON Hotel Acapulco

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Living room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Parking available
  • 24/7 front desk
  • Room service
$107
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(59 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.2 out of 10
Very good
(63 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • 356 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

Senior Suite, 1 King Bed, Jetted Tub

  • 867 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 2510 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor | In-room safe, desk, laptop workspace, iron/ironing board

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 285 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

Family Villa | In-room safe, desk, laptop workspace, iron/ironing board

Family Villa

  • 1904 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

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About this property

HS HOTSSON Hotel Acapulco

3.5-star hotel in Costera Acapulco
At HS HOTSSON Hotel Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges.
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

HS HOTSSON Hotel Acapulco features 4 outdoor swimming pools and a children's pool. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. Event facilities measuring 9483 square feet (881 square meters) include conference space. This beach hotel also offers a terrace, tour/ticket assistance, and concierge services. Guests can use the outdoor pool at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

HS HOTSSON Hotel Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service is available.

All inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Reviews

HS HOTSSON Hotel Acapulco Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 528 out of 1003 reviews
Rating 8 - Good. 264 out of 1003 reviews
Rating 6 - Okay. 101 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

Reviews

10/10 Excellent

Galaxy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach was great. Plenty of food options in both directions. Extra activities like dives and boating within 15-30 minutes taxi ride. Would go again to stay.
Stayed 3 nights in Sep 2025

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & good location
Stayed 3 nights in Aug 2025

8/10 Good

Sandy flor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Receptionist didn’t provide full information about the hotel and make me wait for room and extra 30 minutes, room services for breakfast also late ,
Stayed 2 nights in Aug 2025

4/10 Poor

Robert David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room did not have a refrigerator. It was very noisy late into the night with loud music and drum beating. The security guards were overzealous and would not even let family members visit us in our room. I would definitely not ever stay there again.
Stayed 14 nights in Aug 2025

10/10 Excellent

Ryan, Turlock

Stayed 23 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It has everything restaurant bars pools beach and theres even ice cream shop by the entrance
Stayed 2 nights in Aug 2025

10/10 Excellent

Emeterio

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked great in the room. We wanted beach front and we got just that. The waves could get rough but the hotel offers a great area with pools open till 9pm.
Stayed 2 nights in Aug 2025

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Elevators went down during a power outage, but otherwise very pleasant
Stayed 3 nights in Jul 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service
Stayed 12 nights in Jul 2025

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Third time staying at Hotsson but first time at the villas, loved it ! Can’t wait to comeback!!!
Stayed 2 nights in Jul 2025

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service in pool excellent, but room was terrible, looks old fashion and towels rasposas y perjudidas.
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok view and close to beach
Stayed 7 nights in Jul 2025

8/10 Good

Yair

Stayed 2 nights in Jul 2025

10/10 Excellent

Edward, Essex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THE FACILITIES, BUT IT'S NOT THE FIRST TIME I'VE STAYED HERE AND THE A/C IS ALWAYS A PROBLEM. IT DOESN'T SUPPLY THE ROOMS. IT NEEDS TO BE MORE COMFORTABLE.
Stayed 1 night in Jul 2025

10/10 Excellent

Holli

Liked: Property conditions & facilities
I enjoyed my stay at the Hotsson hotel. The food was delicious, and staff was very attentive. I would highly recommend to stay there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Paulo

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue una experience muy exelente
Stayed 2 nights in Jun 2025

10/10 Excellent

Salvador, Santa ana

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

javier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio! Exelente amabilidad. Estan atentos a tus nesecidades como huesped.
Stayed 2 nights in Jul 2025

10/10 Excellent

Edna Paulina

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito el hotel
Stayed 2 nights in Jun 2025

8/10 Good

Jakeline

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Cord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located in Dorado. The staff is very friendly and welcoming. Good food, nice pools.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ricardo

Stayed 1 night in May 2025