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Aachen Vacation Packages

Great building, nice location, glitchy phone that beeped all night…

Lovely hotel, location fine, parking easy. Decent bar area. Only criticism is the self check in desk is a bit inefficient. Had two staff who could have done the check in, in seconds, stood there watching us fumble around. Self check in should exist for when staff aren’t around (late arrivals) or away from the mann check in desk to make more “slots available” during peak times. Having 3 computers and 2 staff telling people how to use the computers and not able to check you in on their own computer is just silly. We also had to queue to check out to get parking validated, which seems like something a computer system you had to use to pay for parking could have done during check in… didn’t ruin the stay but several of our party commented on how woefully inefficient the existing process is.

The staff were very friendly. They offered a lot of tips on shopping and dining options a few meters away. Bed and pillows were extra comfortable.

The six of us had dinner at the restaurant last night and we had to wait 1.5 hours to receive our food order.Staff was very unfriendly. Five of us had burgers and one had chicken lollipops and all of us had very upset stomachs all night and two had diarrhea. Would never recommend that restaurant.we had higher expectations for such a beautiful restaurant.

I have stayed here previously. On my repeat visit, it did not disappoint. Lovely staff, a very clean, modern and stylish room. Good new bathroom and very comfortable bed. I will stay again.

Everything is good. The only thing is our reservation price should including the breakfast but not shown in their check in system. However, it was shown on the breakfast list. The front desk charged us the first day but refused to refund us because the front desk can not see the info. I have to take this issue to Expedia because this is the second hotel couldn’t see the breakfast was included in our reservation.

It was a room for a stopover however, worn out carpets and beds, room had a smell and no aircon, just a fan to blow the smell around Beds were clean and to be fair price was good