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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Business center
Interior
Lobby sitting area
King Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Check-in/check-out kiosk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Restaurant
$202
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Bahnhofstrasse
    ‪3 min walk‬
  • Paradeplatz
    ‪4 min walk‬
  • Kunsthaus Zurich
    ‪12 min walk‬
  • Zürich (ZRH)
    ‪13 min drive‬

Room options

View all photos for King Room

King Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

King Room

9.2 out of 10
Wonderful
(227 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Zürich

4-star hotel in Old Town Zürich
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 5 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

CitizenM Zürich is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar - Onsite bar. Open 24 hours. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1037 reviews
Rating 8 - Good. 185 out of 1037 reviews
Rating 6 - Okay. 62 out of 1037 reviews
Rating 4 - Poor. 15 out of 1037 reviews
Rating 2 - Terrible. 18 out of 1037 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is a unique hotel property in Zurich. We enjoyed the stay although our iPad which controls everything in our room was dead on arrival, we were able to charge it on our own charging cord and get it up and running. The hotel was kind enough to comp us a breakfast for our troubles. The only down size was getting into a bed with only one size facing the room. Crawling over my spouse at 3 in the morning was not a fun experience for either of us. The staff was warm, engaging and helpful when we could not get our room’s iPad to work. We would stay here again if we had the opportunity to visit Zurich again.
Stayed 2 nights in May 2025

6/10 Okay

zoe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Small for the price. Staff not helpful
Stayed 2 nights in May 2025

8/10 Good

saihari

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good hotel - Close to Zurich train station. Rooms are expectedly small
Stayed 2 nights in May 2025

10/10 Excellent

Suji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and conveniently located
Stayed 3 nights in May 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very unique in that the rooms are quite small but they make up for it with the immense public spaces for socializing, work, etc. Large lounge with bar and breakfast in the morning (other meals served as well but we only had breakfast there). Everything in the room is controlled by an IPad making it very easy to control shades, temperature, lights, etc.
Stayed 2 nights in May 2025

8/10 Good

AKHIL

Rooms are extremely small.
Stayed 1 night in May 2025

2/10 Terrible

Sravan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was of the size of a closet and extremely smaller than what has been advertised
Stayed 1 night in May 2025

8/10 Good

Marion, Reston

Liked: Property conditions & facilities
Did not provide fresh towels or empty garbage pail for first two days. Had to request twice on third day to get room cleaned.
Stayed 3 nights in May 2025

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast! Fun eclectic design all around property!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train
Stayed 1 night in May 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to old city and train station. It is very comfortable. The bed and the pillows , also the bathroom was really nice specially the shower.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service

It’s a great hotel. Check in was easy (and early, with no issues) and the rooms are great. Clean, well appointed. In room fridge is tiny, which is annoying (it’s fitted within a drawer) but otherwise a great room with a really good shower ‘pod’ with no pre-formed plastic! Breakfast is good, although the Swiss ‘clear your own plate’ is a bit much when you consider the $45 price tag!
Stayed 2 nights in May 2025

10/10 Excellent

CESAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very good
Stayed 2 nights in Apr 2025

10/10 Excellent

Hannah Rhianne

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel - a lot of the features are tech operated which made everything swift and easy!
Stayed 4 nights in Apr 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night’s stay

Hotel was perfect for our night stay. I especially liked the tech controls for the room, makes things fun. Helpful staff who kindly allowed an early check-in after our long travels.
Stayed 1 night in Apr 2025

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Should explain the fact that one side of bed is up against the window
Stayed 1 night in Apr 2025

10/10 Excellent

Leon

Stayed 3 nights in Apr 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at CitizenM Zürich and overall had a good experience, with a few important points to note. The room was very clean and refreshed daily, which we appreciated. However, the room design was not very functional — particularly the placement of the bed against the wall, which made it difficult for two people to get in and out easily. Another downside was the lack of a coffee machine in the room. This made it inconvenient in the mornings, as we had to go down to the reception area to grab coffee or water. While coffee was included with our prepaid breakfast, it was only available until 11 a.m., which limited flexibility. On a positive note, the hotel’s location is excellent — close to the main train station and within walking distance to many of Zürich’s key attractions. Overall, CitizenM Zürich offers a clean and conveniently located stay, but there are a few design and amenity improvements that could make it even better.
Stayed 3 nights in Apr 2025

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Easy to get around Old Town Zurich.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well organized.
Stayed 12 nights in Mar 2025

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well organized.
Stayed 3 nights in Mar 2025