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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Meeting facility
Meeting facility
Interior
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
$169
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪3 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Kunsthaus Zurich
    ‪12 min walk‬
  • Airport, Zürich (ZRH)
    ‪13 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

9.2 out of 10
Wonderful
(237 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior
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About this property

citizenM Zürich

4-star hotel in Old Town Zürich
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 5 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

CitizenM Zürich is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar - Onsite bar. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 792 out of 1094 reviews
Rating 8 - Good. 199 out of 1094 reviews
Rating 6 - Okay. 66 out of 1094 reviews
Rating 4 - Poor. 18 out of 1094 reviews
Rating 2 - Terrible. 19 out of 1094 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small, well-designed room.

I stayed here for one night at the end of a business trip and the beginning of vacation. This is a great location especially for the price. Right in the center. Also, it has air conditioning which is hard to find and in the summer Zurich can get hot. It’s a very small room but very well designed—but not a place where you can sprawl.
Stayed 1 night in Jul 2025

10/10 Excellent

JUAN CARLOS, MEXICO CITY

Liked: Staff & service, amenities, property conditions & facilities
The best value of this property is people working in . Breakfast amazing … bed amaizing . Walkable area almost no need Uber or Taxi . I should recommend the hotel besides it’s a little expensive .
Stayed 2 nights in Jul 2025

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are located against the window with a desk abutting the foot of the bed, so it is difficult for the inside person to get into and out of the bed. There is no coffee pot in the room. The paid buffet breakfast has an assortment of foods, but they are always the same each day, with no variation. They do serve specialty coffees, however. The location of the hotel is near to the train station and shopping areas, which is convenient.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sherry, Palo Alto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are just staying for a short time and don't plan on spending time in the room, it offers the best value. The rooms are very tiny, like apartments in Hongkong, but has everything. It's like visiting a concept room in IKEA. The location cannot be beat. Close to shopping, restaurants, the rivers, and night clubs. Great place for car and people watching. :)
Stayed 1 night in Jul 2025

10/10 Excellent

ibtihale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hotel! The room is beautiful and super modern. The lobby is beautifully decorated and most importantly the staff is very friendly and welcoming (Lauro is a gem!)
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
CitizenM is very walkable to central Zurich, with many trams and train station options nearby. The building itself is a bit dated, but they have remodeled it so the room itself is very modern. The smart TV and iPad control aren't very user friendly.
Stayed 2 nights in Jul 2025

6/10 Okay

Mitsunori, Anaheim

Stayed 1 night in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay for a quick 2 night stay. My daughter and I felt safe exploring the area and found plenty to do. We also enjoyed our breakfasts.
Stayed 2 nights in Jun 2025

10/10 Excellent

Man Ki

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Haleh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room design is really horrible. Please do something about it. The person who sleeps beside the window CAN NOT go to the washroom in the middle of night unless jumping out of bed which is impossible for someone at age 50 and elder
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Zhe

Cool place
Stayed 1 night in Jun 2025

2/10 Terrible

Reza, Brea

Stayed 1 night in Jun 2025

8/10 Good

Albert, Silverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the proximity to the nightclub next door with loud music. However clean and well located hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Davis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value!
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great stay in centre Zurich, check in was easy, bed was comfortable, loved the features in the room
Stayed 1 night in Jun 2025

10/10 Excellent

Marietta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. Restaurant had great food and drinks
Stayed 4 nights in Jun 2025

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This usa great hotel. Staff are so nice! It makes a big difference! All are so friendly!
Stayed 1 night in Jun 2025

10/10 Excellent

Dana

Stayed 3 nights in May 2025

8/10 Good

Marah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room. Very comfortable bed. Nice hotel. Check in was odd. Good for a short visit.
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Excellent service and immaculate rooms. We have stayed in Citizen M before and it's consistently good. Was able to get an early check in at 12 which was a bonus!
Stayed 1 night in Jun 2025

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2025