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Check in was NG. Ekeys would not work, went back to front desk and got new keys from hostess, the new keys would not work, went back to front desk again and ask for a different room and the check in hostess was not friendly - wanted me to wait for Hotel Engineering to go up and look at door while my wife stood in the hall with our luggage. It was not clear to me at all why i couldn't just get a different room and they could fix the door issue on their own time (it was a week-night / non-event night and the hotel was really empty. The only redeeming quality of the 21C Lexington is its location. It's sorely in need of a makeover and update, a comfy lobby is nonexistent, the restaurant is closed for makeover, their's no bar, and the parking situation trying to check in and out is a hot mess. Toss in a surly front kiosk hostess and it's a no go. Miles to go to get the 21c back to its origins.

Always enjoy a nice day at the Hyatt when visiting my girls at Uk.

Great place to stay for moving our daughter in to UK. Convenient location, comfortable and clean room and hotel, friendly and helpful staff.

Clean, very nice rooms and perfect location. Luckily, there is a Starbucks nearby because for coffee lovers the Keurig stinks and the coffee at the restaurant is average.

The host was very friendly and Sadie (dog) was adorable

Beds are very comfortable Staff is helpful and friendly Trash was piled up and overflowing by elevators and outside of the hotel my entire stay

Needs some more parking improvements