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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.5 star property

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Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Sauna, steam room, body treatments, hot stone massages, sports massages
Terrace/patio
70-cm flat-screen TV with cable channels, TV, heated floors
View Double Room | Mountain view

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
$274
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Bahnhofplatz 18, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪6 min walk‬
  • Place, Zermatt - Furi
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for View Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room +

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for View Double Room +

View Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room +

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for The High

The High | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

The High

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Friends & Family View Suite

Friends & Family View Suite | Mountain view

Friends & Family View Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Friends & Family Suite +

Friends & Family Suite + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Friends & Family Suite +

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for View Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Apartment

10.0 out of 10
Exceptional
(4 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Penthouse

Penthouse | View from room

Penthouse

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Cottage

Cottage | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cottage

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed

View all photos for Double Room Ground Floor

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Friends & Family Ground Floor

Friends & Family Ground Floor | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Friends & Family Ground Floor

  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite Ground Floor

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite Ground Floor

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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4.9 out of 5, Exceptional, 463 reviews
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About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.5-star hotel in Zermatt City Centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a fitness center, a terrace, and an arcade/game room.

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 150.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 200 out of 209 reviews
Rating 8 - Good. 6 out of 209 reviews
Rating 6 - Okay. 3 out of 209 reviews
Rating 4 - Poor. 0 out of 209 reviews
Rating 2 - Terrible. 0 out of 209 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce, Balwyn North

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, right next to the train station. Room was comfortable but a little stuffy (the fan helped but it was quite noisy). Free breakfast and afternoon tea provided. There were also free yoga and exercise classes. Overall an excellent stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Amazing spa, friendly people, morning yoga classes, excellent abundant breakfasts.
Morning view from balcony
Stayed 2 nights in Aug 2025

10/10 Excellent

Jo Anne

Liked: Cleanliness, staff & service
Excellent location, great amenities and well appointed rooms. Friendly staff. Excellent breakfast options. Pool and spa area are lovely. Very close to the train station. We very much enjoyed our stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paolo, Conroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Our stay was very pleasant. The amenities were amazing, the gym has a lot of equipment and they even offer yoga sessions. The breakfast buffet was also great with many options available and a huge focus on healthy options. The location is close to the train station making it easily accessible. Highly recommend this place!
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular!
Stayed 1 night in Aug 2025

10/10 Excellent

David, Bonita Springs

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into the lobby, we felt the warmth and professionalism of this amazing property. We booked the penthouse and with its direct, sweeping view of the Matterhorn, it was nothing short of spectacular. The spa is also amazing as is the breakfast. Sophia, our hostess at the bar was as warm and engaging as the hotel itself. We’ll be back!
Stayed 1 night in Aug 2025

10/10 Excellent

James, Clarksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a highlight of our trip to Switzerland. It is conveniently located across from the train station at the start of the "main street" which has many shops and restaurants. The restaurant only serves breakfast, and it is high quality. There is a buffet included, but you can also order some items for free (like omelets) or for a small additional cost. I only ate the included buffet - and it had everything you could want - fruit, cheese, meat, eggs, bread, yogurt, cereals...There is also an included tea time every afternoon! We stayed in the penthouse suite, and it was marvelous. It had a kitchen, dining room, 2 sitting areas, 3 bedrooms (each with their own bathroom), and a patio facing the Matterhorn. The suite was exceptionally clean - you can tell the staff really take care of it. I want to recognize the staff because they were the most friendly, polite, and helpful staff that I have ever encountered in a hotel. Seriously. They deserve some serious kudos. A really wonderful stay!!
Stayed 2 nights in Aug 2025

10/10 Excellent

HERTS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shelf spaces. Nice and clean and brand new remodeled
Stayed 2 nights in Aug 2025

10/10 Excellent

Yidong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying at SCHLOSS Zermatt for four nights and absolutely loved it! The family suite is nice, clean, and spacious; breakfast is delicious; and the location is so convenient, just a few steps away from the Zermatt train station, the Gornergrat railway station, and the main station. Zermatt is a lovely place to visit, and SCHLOSS surely add another reason for us to come back and visit again in the future. We will definitely stay here again and would love to recommend it to our friends.
Stayed 4 nights in Aug 2025

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Heechang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dale L

Stayed 2 nights in Jul 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff & friendly efficient service. Spa is top notch & the best I have experienced. Every person is so accommodating & kind. We are hoping to return soon!
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is absolutely prefect! The entire staff is out of this world, so friendly and helpful, breakfast is delicious, hope to be able to return one day!
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room with a view

Our stay was amazing. Friendly staff, very helpful and knowledgeable. Great room, very cozy and comfy and great amenities. I would definitely recommend to anyone I know and stay here again. Central to the train station, bus stops and easily walkable to any location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location across the train station
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Michael, Horley

Stayed 2 nights in Jun 2025

10/10 Excellent

Zhuyun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient location, very friendly and helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Willy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Wx
Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spa, pool and service. Rooms are nice, but Zermatt does not do AC. They did provide a Dyson fan, but it was so loud that it was not usable. The outside air temp.is perfect so no AC needed.
Stayed 2 nights in Jun 2025

8/10 Good

Winnifred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights with a friend. The hotel is beautiful with lots of great amenities. Although there was no AC, I found the room comfortable with the Dyson fan provided and window open in the evening. Breakfast had a great selection. Always started the day fueled. the afternoon coffee, tea, cookies and cake were a very nice touch. The location is unbeatable - a very short walk to the trains and cable cars. Highly recommend and would stay here again. Friendly, helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This spa is a real gem, conveniently located just a stone’s throw away from the train station that leads to the Gornergrat. From our room, we had an incredible view of the Matterhorn, a truly spectacular sight.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff
Stayed 1 night in Jun 2025