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Hotel Basecamp

3.0 star property

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Photo gallery for Hotel Basecamp

Front of property - evening/night
Bar (on property)
Superior Double Room | Balcony view
Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi
Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Pet friendly
  • Laundry

Explore the area

Map
Riedstrasse 80, Zermatt, Valais, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Quadruple Room

  • 42 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Superior Double Room

  • 420 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Single Room, Non Smoking

Economy Single Room, Non Smoking | In-room safe, desk, cribs/infant beds, free WiFi

Economy Single Room, Non Smoking

  • 129 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room

Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Single Room

  • 172 sq ft
  • Valley view
  • Sleeps 1
  • 1 Large Twin Bed

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, (748)
$438 nightly
The price is $438 total
includes taxes & fees
Alpenhotel Fleurs de Zermatt

About this property

Hotel Basecamp

3-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a bar/lounge, a snack bar/deli, and a sauna. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a library are onsite.
Hotel Basecamp offers 27 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas and include desks. 80-cm flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Zermatt hotel also offers a sauna, a library, and ski storage.

Hotel Basecamp is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hiking/biking trails
  • Library
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 225 out of 274 reviews
Rating 8 - Good. 35 out of 274 reviews
Rating 6 - Okay. 10 out of 274 reviews
Rating 4 - Poor. 1 out of 274 reviews
Rating 2 - Terrible. 3 out of 274 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

lesley jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Incredible hotel first class service and comfy beds!
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 2 nights in Feb 2025

10/10 Excellent

Madel Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can, book the mountaim view room and you will not regret it. Location is not far to shops and station. Really enjoyed and loved our experience at Hotel Basecamp, highly recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice, and large rooms.
Stayed 5 nights in Feb 2025

10/10 Excellent

Brad, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are awesome great location well laid out
Stayed 5 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Basecamp is great. You can walk to the ski bus in about 10 minutes. We stayed 3 nights and they picked us up from the train and took us back via their shuttle which made coming and going easy. The room was extremely dry and very warm. The beds were okay. We were 4 adults in a four person room. The top bunks are very hard to get in and out of and the ladder a little tough. Would be great for small children but difficult for adults. The staff was really nice, especially the lady who checked us in and helped us navigate the skiing and town of Zermatt, which would have been very difficult in the skiing part. . The breakfast was also good. We had a wonderful trip.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jenna

Stayed 2 nights in Feb 2025

10/10 Excellent

Leane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Quinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I loved our stay here. The view of the Matterhorn out our window was beautiful, the staff were very friendly and helpful, and the amenities were more than sufficient. 10/10 would recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

peeter

Liked: Cleanliness, staff & service, property conditions & facilities

Really great stay

Thé whole Zermatt is an amazing place and also the hotel was very easy to find , as everything in there locates very near, Great place, quiet, nice breakfast. My room was a bit small and low , also a bit hot, but no worries at all. Very nice service and the place seemed to be much cheaper than the rest
Stayed 1 night in Jan 2025

10/10 Excellent

Gabriella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked at the property was very nice and friendly, gave lots of recommendations and helped us plan our visit to Zermatt. Very walkable into town, also provides a shuttle to and from the train station. We loved the place so much we ended up extending our trip!
Stayed 2 nights in Jan 2025

10/10 Excellent

JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

10/10 Excellent

Charles

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly, helpful and professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Customer Service

I can't express how impressed and grateful we are for the customer service we received. They truly went above and beyond and helped us turn a bit of a disaster in our itinerary into the best time. I would recommend staying here and no where else in Zermatt. We can't speak highly enough about the front desk staff. Room was spacious and comfortable. Breakfast was delicious and a perfect way to start your day. They do have a lift.
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2024

10/10 Excellent

Reimundo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well thought out hotel room. Charging ports available everywhere. TV with internet. Bunk beds for the kids. Good breakfast included.
Stayed 5 nights in Dec 2024

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Great stay in this hotel for a group of 4 friends. It was clean, near the city center, and had a great view of the Matterhorn and other mountains from the balcony. Wish I was able to spend more time in Zermatt and in this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Kelli

Traveled with family and small children
Liked: Amenities
Staff was wonderful, room were spacious and clean. Great location to town and skiing!
Stayed 1 night in Dec 2024

10/10 Excellent

Moses

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Basecamp. The staff is super friendly and helpful. Our room was perfect for a family of four and our kids loved the bunk beds.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

suganthan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalie

Stayed 1 night in Nov 2024

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great view of the Matterhorn from your room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well-equipped, and the hotel’s proximity to the train station and ski lifts made it perfect for exploring Zermatt. Wonderful experience!