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Zalamea la Real Vacation Packages

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.

There was a severe ant issue in my room. I filed three complaints and was told they would be addressed, but they were not. The ants invaded our suitcases and personal handbags. Good thing I had Lysol, so I used it to clean out my suitcase and personal handbag before departure.

A lovely hotel reception, the staff were very polite & helpful. Our room was very spacious & clean. Some parts of the hotel could do with some tlc. The pool beside the outside bar was surprisingly dirty. No cocktails in the AI unless paid to upgrade to the premium AI.

Cleaned thoroughly every day Daily housekeeping exceptional Location very good Pool bar snacks a little pricey but restaurant lunch very good value Overall excellent hotel

Loved it ! The staff were amazing nothing was too much trouble , catered for families ! Will be returning

The beds should be changed for more comfort. If your guests don’t have a good night sleep they will not be happy.