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Yen Bai Vacation Packages

Very good location with small walking distances to lake , shopping areas, restaurents, cathedral, ATMs Only partial toiletries (no paste , brush, lotion etc) were provided in the bathroom . bathing gel and shampoo were not great quality. Linens, pillows and towels were good. Bathroom was small , I suppose understandably as hotel is in somewhat congested old French quarters area. Staff was super nice , courteous and helping. BF was good with many options

Staff was very welcoming.

What an absolutely fantastic establishment! From the moment you step in - in fact, the welcome starts even before you enter the hotel - to wonderful facility itself and the AMAZING staff, your stay here would be a very memorable one. As soon as my taxi pulled up at the location, members of the staff came outside to greet me and help me with my luggage. This was followed by a refreshing welcome drink and fruit as you were being checked in by personnel at the front desk. Louisa, the team member who welcomed me, was so knowledgeable in her details of the hotel and the surroundings area, that I immediately wanted to start exploring. Throughout my stay, the staff was always so attentive to my needs, charming in their approach, and friendly in our interactions. I never felt like a guest, but more like a member of a family. Every question was answered, every need met. I accidentally turned on the "do not disturb" button one day when I was going out to explore, and upon my arrival, realized my room was not cleaned. I called the front desk, and they immediately selt someone up - after 8pm at night! The hotel has the most varied breakfast menu, boasting a range of western and vietnamese dishes. Everything was tasty and wonderfully presented (Vanforie was especially delightful and ever so helpful). I can't say enough about this wonderful hotel and it's team, including Rose (a darling), Jason (fantastic mixologist) and the team manning the door (so professional). Book it now!

Very close to everything! Coffee, shopping, temple, old quarter. Sunsets on West Lake are very pretty too. Apartment was perfect and cleaning staff was so nice.

The location of the place is amazing, close to the markets, food establishments, spas, and the river. My family loves the spacious rooms. But what I love about this place are the staff. They have been very helpful to me since I arrived and gave me great recommendations. Whatever is lacking in the place (which I didn't notice), the very good people working there are making up for it. Highly recommended if you're looking for a great experience with locals. It is not a 5-star hotel, but they have 10-star people working on this one.

Staff very helpful

Great hotel. The roof top bar is a cool place to hang out at night. Friendly staff.