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A+

It was interesting, a bit creepy given its history.They simply do not provide a level of service to warrant the price. The restaurant wasn’t open. The bar, even when there were only four other customers, took half an hour to get a glass of wine. Snail pace service, grounds need work, amenities are nearly non-existent. The staff were very nice, but not properly trained or up for the task. The history is interesting, but very sad. Over embracing the asylum backstory makes the guests uncomfortable.

Overall, the property was far below the anticipated conditions and value for the nightly rates. My room was damp & musty, strong indications of mold growth in the air vents/return. Linens were stained and had hair that did not belong to my partner or myself. Our in room fridge wasn’t functioning, but this was not apparent until the next morning when the items placed inside were still warm more than 12 hours later

I'll never stay at this hotel in the future. This is not what I expect from a Hyatt. Absolutely no amenities. Housekeeping only by request, you're told to make the request before 11 am and I did. The result was no housekeeping. My room was never serviced.

We were there for a quick overnight as we had an early flight the next morning. We had a wonderful time at Perla watching football. The bartender there was great. As for the other amenities, we didn't really use them, which is why I just put "ok" as I don't really know. When it came to the room, the bed was super comfy, but would say that the upkeep of the paint, etc. could use a bit of refreshing. The lobby and main areas of the hotel were in much better shape than the rooms. That being said, they were still pretty nice.