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Willow Vacation Packages

Disappointed at not being able to check into our room at the suggested time of 4:00PM. Apparently the rooms were not cleaned.

I booked this hotel after reading reviews on Expedia and while the hotel looked older, the reviews didn't seem ~that~ bad (which is why I am leaving this, so others will know). Alaska is very expensive for hotels and I picked this one because it was on the lower end, but I still ended up paying almost $1,000 for three nights. I travel for work, so I see a lot of hotels. The property needs a lot of work--there were visible broken windows, ripped carpeting, the floors in the rooms were sticky (both the tile and carpet), the room smelled like cigarette smoke, there was old food left in the microwave, the hot water didn't work in one of of the sinks, and it's just generally run-down. The staff was mostly nice--when we checked in, the desk clerk wasn't overly friendly, but everyone else we encountered was.

Nice clean and quiet

I've stayed here before. This time, pile of cigarette butts on the front stoop. Strange odor. From entry was full of shoes and crap. And the upstairs neighbors were thumping around at 6:30 am and all day, in evening. I couldn't bear to spend another night so I checked into a downtown hotel instead. I'll never be back.

Would definitely recommend this place to family and friends!

Nice room and great staff